Technical Success Advocate - US Remote

Motorola Solutions•Colorado Springs, SC

10d•$75,000 - $85,000•Remote

About The Position

The Technical Success team drives long-term adoption and operational optimization across our cloud software portfolio. As trusted technical advisors to public safety system administrators, we partner with agencies to ensure our systems are seamlessly integrated, fully utilized, and tailored to their evolving operational needs. Grounded in an unwavering commitment to our customers, we focus on maximizing platform value and streamlining system management so agencies can concentrate on their core mission. As a Technical Success Advocate, you will serve as the vital consultative link between our advanced engineering teams and the life-saving operations of our customers. In this technical, customer-facing role, you won't just support software—you will empower dispatchers, officers, and analysts to master it. By translating complex technical capabilities into real-world agency workflows, you will drive the deep user adoption necessary to ensure our tools deliver peak performance when every second counts.

Requirements

High School diploma
3+ years of experience in one of the following: Public Safety, Business Analysis, Field Service, CAD (Computer Aided Dispatch), Records Management Systems (RMS), and/or Jail Applications.
Ability to work in high-security areas governed by the US Department of Justice’s CJIS Security Policy. This requires successfully passing a stringent fingerprint background check.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice To Haves

Bachelor’s Degree in a relevant field (such as Public Safety, Information Technology, Business, or Communications) is preferred.
Relevant professional certifications will be considered.
Prior experience with Motorola Solutions products, with a particular emphasis on the CommandCentral suite.
A general understanding of networking, PC environments, and Operating Systems to assist in software configuration and troubleshooting.
A focus on cloud computing and software is preferred.
Self-motivated team player with a "thirst for knowledge" and the ability to build strong relationships with both internal teams and external customer stakeholders.
Deep knowledge of the strategic, tactical, and operational needs of Public Safety Agencies (Police, Emergency Services, Dispatch, or Crime Analysis).
Proven ability to evaluate complex business processes, apply critical thinking to solve configuration roadblocks, and present findings to agency leadership.

Responsibilities

Lead discovery sessions to map agency operational processes against our cloud portfolio.
Evaluate current agency workflows, assess user readiness, and translate operational needs into clear system configuration strategies.
Serve as the patient, authoritative mentor for agency-designated system administrators—who often range from IT staff to sworn personnel and dispatch supervisors.
Provide hands-on guidance on system settings, user permissions, and workflow setups to build confidence and administrative autonomy.
Bridge the gap between technical provisioning and long-term customer success.
Translate complex backend dependencies, platform settings, and integration capabilities into intuitive, workflow-aligned concepts that agency leadership and administrators can easily grasp.
Guide agencies on how to configure and tailor the software portfolio to reflect real-world public safety operations.
Ensure business logic, data inputs, and system rules are configured accurately to maximize adoption prior to full end-user rollout.
Partner with Provisioning, Engineering, and Support to resolve complex configuration or workflow-rooted roadblocks, while equipping Customer Success with the technical clarity needed to drive long-term platform health.
Assist Sales with strategic conversations or roadblocks that are more technical or workflow-based in nature.