Technical Specialist, Strategic Resolution Group

Travelers • Houston, TX

3d • $85,600 - $141,200

About The Position

The Technical Specialist, Strategic Resolution Group (SRG), manages and investigates complex claims, which may include latent injury/toxic tort, environmental, oil and gas, construction, general liability, property, public sector, excess, or abuse and molestation claims. The role handles customer contact, coverage determinations, liability evaluations, damage assessments, litigation management, timely reserve establishment, and accurate payments. The specialist applies claims management, investigative, coverage evaluation, and settlement negotiation expertise to help resolve claims fairly and promptly, and fosters professional relationships with customers and stakeholders on claims that may involve significant litigation or extended timelines. The role may also include mentoring Claim Reps and Associate Claim Reps.

Requirements

• High School Diploma or GED.
• At least two years of bodily injury liability, property damage liability, or comparable related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job.
• Travel may be required, including overnight stays.

Nice To Haves

• Bachelor’s Degree.
• Three years of bodily injury liability, property damage liability, or comparable related experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Exceptional customer service skills and commitment to a positive customer experience, including managing difficult conversations with empathy and professionalism.
• Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
• Conflict resolution and negotiation skills, including the ability to handle complex or disputed claims, negotiate settlements, and manage litigation.
• Ability to manage stress, navigate difficult situations, and maintain composure and professionalism under pressure while taking accountability for decisions.
• Thorough understanding of insurance principles and terminology, state insurance regulations, fair claims practices, and legal requirements applicable to claim handling.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution.
• Gather and investigate information by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with management guidance.
• Communicate promptly and professionally with customers, representatives, counsel, third-party vendors, and internal stakeholders.
• Use resolution strategies and coordinate internal and external resources to conduct comprehensive claim investigations and evaluations.
• Negotiate with claimants, attorneys, contractors, representatives, and other parties; convey settlements within authority and issue timely, accurate payments.
• Coordinate with Counsel to support litigation management strategies.
• Maintain accurate records of claim activities, communications, and decisions.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance license(s) within three months of starting the job to comply with state and Travelers’ requirements.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and other proceedings, as required.
• Perform other duties as assigned.
• May mentor Claim Reps and Associate Claim Reps by sharing knowledge and best practices.

Benefits

• Health insurance coverage for employees and eligible family members from the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: Travelers makes an annual 401(k) contribution when an employee makes a payment toward student loan debt.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED