Technical Specialist

Securitas Security Services • Redwood City, CA

4d • Onsite

About The Position

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets. At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities. Integrity: We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected. Vigilance: We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security. Helpfulness: We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Requirements

• Experience with physical security systems (access control, CCTV, intercoms, etc.)
• Strong troubleshooting and diagnostic skills
• Basic understanding of networking and system integrations
• Ability to perform minor hardware repairs and maintenance
• Strong organizational and documentation skills
• Effective communication and coordination abilities

Responsibilities

• Serve as the primary onsite point of contact for all security system-related issues
• Diagnose and troubleshoot issues across multiple systems, including: Card readers, Access control panels, Turnstiles, CCTV cameras, Intercom systems, Other integrated security devices
• Perform basic repairs and preventative maintenance, including: Hardware adjustments, System resets, Support for firmware updates and upgrades (execution led by Systems/Tech team)
• Monitor and review incoming service tickets
• Assess issues and determine whether they can be resolved onsite or require escalation
• Escalate complex or unresolved issues to appropriate internal teams or vendors
• Track issues through to full resolution, ensuring closure and documentation
• Maintain accurate service logs, including actions taken and outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed