Technical Specialist - Payments

TRG•Westlake, OH

About The Position

We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex: payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily.

Requirements

High school equivalency.
Proficiency in Microsoft Office Suite and customer-specific systems.
Experience in technical support, preferably in a similar industry.
Strong organizational skills and attention to detail.
Ability to prioritize tasks and meet deadlines in a fast-paced environment.
Excellent communication and teamwork skills.
Experience working with mobile devices, tablets, and smartphones.
Expertise in operating systems including Windows, iOS, and Android.
Ability to work independently and cooperatively with others to solve problems and optimize processes.

Nice To Haves

electronics repair experience.
Technology repair experience.

Responsibilities

Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process.
Load necessary software and configure it based on client requirements.
Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections.
Evaluate devices for functionality ensuring thorough diagnosis and potential repair.
Perform payment device key injections.
Manage the RMA (return merchandise authorization) process for multiple clients.
Act as a key custodian for the secure handling of encryption keys.
Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets.
Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.

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