Technical Specialist - Data Analytics

the Client•Irwindale, CA

16h•Hybrid

About The Position

Now that the client's Flexible Pricing Rate pilot is live and enrolling customers, there is a need to perform eligibility checks for potential customers, as well as monitor and compensate third parties for their performance in recruiting customers. This position will play a key role in managing customer enrollment and payment operations for the client's Flexible Pricing Rate Pilot, as well as conducting additional reporting. This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third-party supplier for enrollment, and confirming enrollment status back to stakeholders. This position will also be a subject matter expert for the pilot's automated enrollment and billing platform and will be responsible for pulling data from the platform, ensuring its accuracy, and working with the third-party platform provider to report bugs/errors, make enhancements, and maintain the system. The role also includes overseeing manual enrollment processes for Automation Service Providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status. This role will also manage manual customer payments and facilitate payments to contractors and other third parties.

Requirements

Proficiency with analytical tools such as Excel, Access, or other similar tools for tracking and reporting
Ability to understand and conduct payment processing and reconciliation
Ability to follow and improve upon business processes
Strong attention to detail to validate that information on forms is correct
Experience with manual data entry
Ability to coordinate with internal teams and external stakeholders
Excellent written and verbal communication skills
Strong organizational and time management skills to handle high-volume tasks during ramp-up periods
Bachelor's Degree required
BA/BS Degree in Business, Economics, Marketing, or related discipline
Four or more years of experience with business analysis

Nice To Haves

Experience with customer programs and billing in a utility or similarly regulated environment
Familiarity with SAP billing and/or payment systems
Experience using advanced analytical tools such as SAS, Power BI, or other similar tools
Experience working with budgets
Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts)
Proficiency in identifying trends in complex data and arriving at solutions rooted in information
Comfort working in a fast-paced, deadline-driven environment
Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Responsibilities

Perform eligibility checks for potential customers enrolling in the Flexible Pricing Rate pilot
Monitor and compensate third parties for their performance in recruiting customers
Receive and validate enrollment forms from account managers
Submit eligible customers to a third-party supplier for enrollment
Confirm enrollment status back to stakeholders
Serve as subject matter expert for the pilot's automated enrollment and billing platform
Pull data from the platform and ensure its accuracy
Work with the third-party platform provider to report bugs/errors, make enhancements, and maintain the system
Oversee manual enrollment processes for Automation Service Providers
Maintain detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters)
Track billing status
Manage manual customer payments
Facilitate payments to contractors and other third parties