Technical Specialist 1 - Atlanta, GA

M.C. Dean, Inc•Atlanta, GA

2d•Onsite

About The Position

M.C. Dean is seeking a Tech Specialist 1 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The position is based in Atlanta, GA.

Requirements

High School Diploma/GED with 6+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 4+ years of experience
Reliable attendance at customer site during work hours required by customer
Ability to work a flexible schedule that includes occasional nights and weekends
Ability to travel CONUS and OCONUS
Requires ability to obtain a secret clearance
U.S. Citizenship

Nice To Haves

Exposure to computer screens for an extended period of time
Sitting for extended periods of time
Reach by extending hands or arms in any direction
Finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
Listen to and understand information and ideas presented through spoken words and sentences
Communicate information and ideas in speaking so others will understand
Read and understand information and ideas presented in writing
Apply general rules to specific problems to produce answers that make sense
Identify and understand the speech of another person

Responsibilities

Analyze system performance and recommend improvements
Provide support to the system administration and engineering team
Troubleshoot systems and operating systems using advanced knowledge of networking principles and system administration skills
Communicate with customers, manufacturers, vendors, and system administrators
Train system users and other system support personnel
Analyze and modify preventive maintenance checklists for system changes
Troubleshoot system performance issues and implement corrective actions
Organize and prepare detailed documentation of system performance, including service request records and analysis
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
Conduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
Provide on-site system support post-deployment
Read and interpret engineering drawings
Understand SOP and SOW documentation
Ensure test lab equipment is maintained
Interface with the engineering team to ensure design efficiency
Interface with internal and external customers demonstrating excellent oral and written communication skills
Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
Read blueprints, schematics, and statements of work (SOW)
Coordinate with field personnel and/or the engineering team to discuss any potential installation issues
Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
Conduct research and development on new system manufacturers (i.e., access control, intrusion detection, and closed-circuit television systems)
Perform all duties with minimal direct supervision