Technical Solutions Specialist

Engrain • Greenwood Village, CO

18h • $60,000 - $70,000

About The Position

Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
As a Solutions Specialist, you will have the opportunity to be a part of Engrain’s growth and dynamic environment. The candidate for this role should be passionate about technology and possess a knack for uncovering root causes of tier two support issues and crafting elegant solutions.

This role will act as a primary interface with Engrain’s customers to identify solutions for complex problems and deliver exceptional customer experiences. The Solutions Specialist will work collaboratively with all internal teams and assist with the creation of self-serve troubleshooting documentation for all of Engrain’s core product offerings. This role will be a part of a 8-10 person team and report directly to the Director of Technical Solutions.

Requirements

• Communication Skills: The ability to simplify complex technical information and communicate with clarity and empathy.
• Technical Acumen: A high technical aptitude with hands-on experience in digital technologies and a fundamental understanding of API functionality and best practices.
• Problem-Solving Skills: Strong critical thinking and analytical skills to troubleshoot and solve a diverse range of technical issues.
• Data Proficiency: Proficiency with Microsoft Excel or Google Sheets for data formatting and analysis.
• Collaboration: A proactive approach to working with product and support teams to improve processes and develop new features.
• Al literacy & proficiency: Comfortability using LLMs, Al assistants, and automation platforms to enhance personal and team productivity. You are skilled at supervising AI-generated outputs to ensure accuracy in reports, communications, and logistical planning.

Responsibilities

• Translate complex technical concepts into clear, empathetic, and easy-to-understand information for both technical and non-technical audiences.
• Provide technical support for our core products, including handling issues related to website integrations and product features.
• Serve as a product expert, sharing your deep knowledge through internal training sessions and by documenting solutions and best practices.
• Use your analytical skills to identify common issues, implement effective solutions, and proactively provide feedback to internal teams.
• Use tools like Postman to query API endpoints for complex troubleshooting.
• Work directly with clients to understand their needs, demonstrate the value of our solutions, and configure and implement tailored solutions across our product suite.
• Format and match large datasets using Excel or Google Sheets to support various projects and initiatives.
• Share your troubleshooting expertise by documenting solutions and best practices in our internal knowledge base for future reference and training purposes.
• Utilize your analytical skills and technical expertise to implement effective solutions for a diverse range of issues.
• Conduct customer and internal training sessions.
• Leverage deep product knowledge to demonstrate solution selling techniques, uncover client challenges, and deliver valuable solutions.
• Socialize and train Engrain’s API suite to many different audiences.

Benefits

• Various health, dental and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for personal growth through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed