Technical Solutions Specialist, Payments

Euna Solutions • Oakville, ON

22h • Hybrid

About The Position

This role is an opportunity to join a high-performing Payments team focused on making the public sector easier, smarter, and more transparent. The successful candidate will be responsible for gathering, configuring, and implementing payment solutions for customers. This involves close collaboration with implementation managers and other cross-functional teams, including sales, product management, engineering, customer success, and technical support, to ensure exceptional client experiences and drive customer satisfaction. The position requires a blend of technical expertise, creative problem-solving, and strong communication skills.

Requirements

• Minimum 3 years’ experience in Solutions Engineering or technical consulting roles, with demonstrable success in a customer-facing role.
• Experience with REST/SOAP APIs, XML, JSON, and SQL.
• Familiarity with Git workflows and distributed systems.
• Ability to manage tasks across multiple projects.
• Ability to communicate technical issues to non-technical stakeholders.
• Experience leveraging Artificial Intelligence (AI) technologies to design, optimize, or implement technical solutions.
• Comfortable with public speaking and client interactions.
• Experience collaborating with product teams on new feature development and implementation.

Nice To Haves

• Understanding financial models and principles is a plus.
• Experience working with remote teams.

Responsibilities

• Work with clients to understand and document technical specifications for building solutions using Euna Payment’s products and platforms.
• Identify and escalate potential risks related to integrations, timelines, or product functionality during implementation to the Implementation Manager.
• Translate business problems into actionable user stories for development teams.
• Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple products.
• Deliver high-quality solutions that meet initial requirements and core product functionality.
• Ensure successful implementation of new product features with minimal bugs and/or user feedback, limiting testing to two scheduled rounds.
• Act as a subject matter expert during implementation, addressing technical objections and building rapport with client engineering teams.
• Provide guidance on integrations, product functionality, and risk escalation during projects.
• Lead technical status calls with clients and report status, risks, and next steps to the project team.
• Collaborate with peers to establish best practices and execute technical improvements.
• Deliver proofs of concept and pilots to demonstrate platform value.
• Prepare for project retrospectives to share learnings and successful course corrections.
• Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
• Maintain deadlines and quality standards across multiple active projects.
• Achieve satisfactory scores on customer satisfaction surveys.
• Track accurate time on tasks for Billing Utilization Rate reporting.

Benefits

• Competitive wages
• Wellness days
• Community Engagement Committee
• Flexible workday
• Health and dental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed