Technical Solutions Manager

Onflo • Herndon, VA

7d • $85,000 - $95,000 • Hybrid

About The Position

Every school district in America runs on service. Parents need answers, teachers need support, IT teams need systems that work. Most districts cobble that together with disconnected tools, overwhelmed staff, and no real visibility into what's working. Onflo built the platform that fixes that. Our unified service platform brings together customer service, help desk ticketing, call center operations, AI chat, and IT asset management, purpose-built for K-12 public education. When a district runs on Onflo, their staff spends less time firefighting and more time serving students and families. You'll be the person who makes the platform do what each district needs it to do.

Requirements

• 3+ years in a post-sales technical client-facing role in B2B SaaS: technical account management, implementation, professional services, or similar
• Hands-on platform configuration experience you personally performed: workflows, forms, integrations, or comparable
• Experience scoping client projects and writing statements of work or equivalent
• Experience designing and delivering client training, live and virtual
• Able to explain the same solution to a district IT director and a school front-office team, and be understood by both

Nice To Haves

• K-12 or public-sector experience is a plus, not a requirement; we'll teach you the industry if you bring the fundamentals

Responsibilities

• Own client solutioning for our district clients, post-implementation.
• Run discovery to figure out what's really needed, build and validate the configuration, and train the district to use it.
• Scope expansion projects with Account Management and write the statements of work that delivery runs on.
• Run small projects end to end yourself.
• Scope larger projects cleanly and hand off to our Implementation team.
• Solutioning for a book of district accounts: discovery, design, configuration, delivery
• Platform customization: custom forms, workflows, chatbot and call center configuration
• Advanced troubleshooting on escalated district issues
• Scoping and statements of work for expansion projects, in partnership with Account Management
• Training and webinars that leave districts more self-sufficient, not more dependent
• Daily coordination with our India-based Client Care team, with clean written handoffs across time zones

Benefits

• Discretionary Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed