Technical Solutions Lead

Bugcrowd

3d • $102,400 - $140,800 • Remote

About The Position

The Technical Solutions Lead is a core member of the Customer Experience team, leveraging deep technical expertise to support the full customer lifecycle. This role is responsible for leading pre-sales technical engagements, including scoping, solution recommendations, technical sales support, and demonstrations for Commercial and Field Accounts. Post-sale, the Lead will provide critical technical support and oversight to the Technical Engagement Managers, ensuring seamless onboarding, program success, and managing technical escalations for internal teams. You will serve as a primary technical authority, interfacing with sales, partners, engineering, marketing, and product teams.

Requirements

• 5+ years of experience in a customer-facing technical role such as Solutions Architect, Sales Engineer, or Technical Program Manager.
• Demonstrated ability to lead technical discussions and architect solutions for enterprise-level customers.
• Proven expertise in translating complex technical concepts into clear business-value propositions.
• Experience with CRM software, project management tools, and technical documentation creation.
• Demonstrated expertise in Offensive Security, particularly in the areas of Penetration Testing and/or Red Teaming.

Nice To Haves

• Experience managing or mentoring technical staff or cross-functional technical teams.
• Prior work experience within the specific industry vertical (e.g., Financial Services, Healthcare, E-commerce).
• Bachelor's or Master's degree in a technical field (e.g., Computer Science, Engineering) or equivalent practical experience.

Responsibilities

• Lead all pre-sales technical engagements, including discovery, requirements scoping, and solution architecture design.
• Develop and deliver compelling product demonstrations and technical presentations tailored to prospective customer needs.
• Serve as the primary technical subject matter expert during the sales cycle for Commercial and Field Accounts.
• Provide technical guidance and oversight to the Technical Engagement Managers to ensure successful customer onboarding and program deployment.
• Manage and resolve complex technical escalations from internal customer-facing teams.
• Collaborate closely with Product and Engineering teams to translate customer feedback and technical gaps into future product requirements.
• Interface with Sales, Partners, and Marketing teams to develop technical collateral, best practices, and enablement training.
• Maintain expert-level knowledge of the company's product portfolio, underlying technology, and competitive landscape.

Benefits

• Discretionary bonus program or commission plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree