Technical Solutions Consultant

Vic.ai • New York, NY

1d • Remote

About The Position

We're looking for a Technical Solutions Consultant to become a trusted advisor to our customers throughout their journey with Vic.ai. In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform. You'll analyze customer data, identify opportunities for optimization, guide operational improvements, manage platform configurations, and support technical changes such as integrations and AIPass configuration. You'll work cross-functionally with Product, Engineering, and Implementations to ensure customers achieve meaningful business outcomes. This role is ideal for someone who enjoys solving complex problems, learning new technologies, and partnering closely with customers to drive measurable impact.

Requirements

• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.
• Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes.
• Experience working with SaaS products and enterprise customers.
• Excellent communication skills with the ability to explain technical concepts in a business-friendly way.
• Experience managing multiple customer priorities in a fast-paced environment.
• Strong project management and organizational skills.

Nice To Haves

• Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.
• Comfortable working with CSV data, APIs, integrations, and software configuration.
• Familiarity with SQL.
• Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving.
• Previous experience in consulting, business transformation, or operational advisory roles.
• Experience working with finance, accounting, or ERP systems is a plus.

Responsibilities

• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey.
• Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations.
• Translate technical findings into clear business insights for both technical and non-technical audiences.
• Become a subject matter expert on the Vic.ai platform and customer workflows.
• Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass.
• Partner with customers to improve business processes and maximize platform adoption.
• Troubleshoot complex customer issues, coordinating with Product and Engineering as needed.
• Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes.
• Develop best practices, documentation, and repeatable processes that improve the customer experience.
• Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.
• Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.

Benefits

• Competitive compensation, equity, and comprehensive benefits.
• Flexible remote-first culture with opportunities to collaborate across teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed