Technical Solutions Analyst
Hawaiian Telcom•Honolulu, HI
•$55,000 - $77,000•Hybrid
About The Position
This role will provide hardware and software support to our employees via phone, email, and onsite. The analyst will be required to ask appropriate questions to help diagnose and resolve issues. Escalate unresolved issues to the appropriate resources. Must enjoy working with employees with various backgrounds, experience and computer knowledge, have a solid understanding of current operating systems and applications, and enjoy working on a team.
Requirements
- 1 to 3 years in related field
- Must possess a valid driver's license
- Knowledge and experience with Windows Operating Systems
Nice To Haves
- Experience in IT preferred
- Four years of College resulting in a Bachelor's Degree or equivalent
- Degree in Computer Science or Information Technology preferred
- A+ Certification preferred
Responsibilities
- Provide remote and on-site support
- Manage Help Desk tickets and escalations
- Manage critical issues
- Document customer interactions and internal procedures
- Training users on best practices
- Special projects as required
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
