Technical Solutions Analyst

Energy Toolbase • Jensen Beach, FL

23h

About The Position

As a Customer Support Representative at Energy Toolbase, you are the frontline expert helping solar developers and energy professionals maximize the value of our platform. You will provide high-level technical assistance, ensuring users can accurately simulate project economics, analyze utility rates, and deploy energy storage systems.

Requirements

• Exceptional ability to communicate technical information clearly and professionally through email, live chat, and phone calls. Exceptional ability to explain technical modeling concepts and financial metrics to both technical and non-technical stakeholders.
• Strong background in SaaS platforms; experience with Salesforce to manage customer interactions.
• Basic understanding of the solar industry, including PV system performance, net-metering policies, and energy storage basics.
• Ability to work with Excel/CSV files and diagnose web-app performance issues.
• A proactive approach to problem-solving, particularly when dealing with complex utility rate math or performance simulations.

Nice To Haves

• Previous experience using Energy Toolbase or similar solar modeling software (e.g., Helioscope, Aurora Solar).
• Educational background in Renewable Energy, Environmental Science, or Engineering.
• Knowledge of solar financing structures, including Power Purchase Agreements (PPAs), leases, and federal/state incentives (ITC/SGIP).

Responsibilities

• Guide users through the end-to-end process of creating solar + storage proposals. Troubleshoot why specific financial or performance results are appearing, ensuring the platform's logic aligns with the user's project goals.
• Investigate and resolve discrepancies in utility rate schedules. This includes verifying global rate data, explaining net-metering configurations, and helping users apply the correct "avoided cost" calculations.
• Own the intake and triage process within Salesforce. Ensure every ticket is categorized correctly, prioritized by urgency, and documented with detailed steps taken toward resolution.
• Support users in uploading and formatting large sets of interval data (Green Button, 15-minute, or hourly data). Identify and fix formatting errors in CSV/Excel files that prevent successful data visualization.
• When a software anomaly is reported, perform testing to replicate the issue, and document reproduce steps.
• Monitor common user pain points and feature requests, providing regular feedback to the Tier 2 team to help shape the Energy Toolbase roadmap.
• Research, update, and activate global utility rate schedules within the platform to ensure users have access to the most current and accurate tariff data.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed