Technical Solutions Analyst - Product Services & Management Analyst

Northwell • Melville, NY

21h • $75,020 - $126,250

About The Position

The Emerging Application Solutions [EAS] team effectively manages transitions of care via enterprise system-wide standardizations driving improved patient and provider experience. This team plays a pivotal role in our Digital Transformation efforts resulting in innovations that change the way we think about the current and future state of patient care at Northwell. Our goal, together with our vendors and partners, is to standardize and stabilize the application foundations in all our areas, while providing an enhanced patient and provider experience, seamlessly connecting monitoring solutions with the transparency of the care team, digitalization of alarms and alerting, ambient listening, data collection, transition, mobility, and much more.

Requirements

• Bachelor's Degree required, or equivalent combination of education and related experience.
• Minimum of 3 years of relevant experience, required.

Nice To Haves

• Ability to understand Service set
• Experience SQL, HL7 integrations, APIs
• Problem Solver
• Project management skills
• Epic knowledge is helpful
• Ability to be scheduled to be on call after hours and weekends
• Bachelor's degree in Computer Science, Business, or Engineering, preferred.
• Experience working in a dynamic, high-technology environment, preferred.
• Excellent communication, interpersonal & leadership skills, preferred.

Responsibilities

• Analyzes, verifies, tracks and recommends for development of implementation plans for system development and implementation of products and solutions which may include discovery, design, conversion, testing, and/or any other components of the project plan cycle and agile delivery.
• Serves as a liaison between business and technology teams.
• Participates in developing and delivering training programs for current and prospective users; educates practice, site, and corporate management on project operations and procedures.
• Assists implementation team in configuring HIPAA rules based on System policies and legal requirements.
• Ensures processes are compliant with system policies, applicable laws, and contractual bargaining agreements.
• Performs solution audits; resolves discrepancies, as required.
• Collaborates with implementation teams to resolve user issues.
• Consults with departments to provide customer support during and post implementation.
• Conducts post implementation satisfaction surveys; advises management of results and recommends actions; troubleshoots issues and resolves concerns as well as recommends necessary fixes; consults with newly acquired facilities and designs transition and implementation plans.
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level