Technical Software Trainer

Sage Group • Pittsburgh, PA

15d • Hybrid

About The Position

The Technical Trainer is responsible for designing, delivering, and continuously improving training programs for Intacct Support Analysts in the EMEA region. This role plays a key part in onboarding new team members, enhancing the skills of existing analysts, and ensuring consistent, high-quality support aligned with our support standards. This is a hybrid role: 3 days per week in our Lawrenceville office.

Requirements

• Proven experience (3-5 years) delivering technical training in a support or SaaS environment.
• Strong knowledge of Intacct or financial management software.
• Excellent verbal and writtenmunication skills; ability to explainplex concepts clearly.
• Strong instructional design skills and familiarity with learning principles.
• Ability to engage and motivate learners in both virtual and in-person environments.
• Proficiency in using learning management systems (LMS) and training tools.
• Stronganizational skills and attention to detail.
• Customer-focused mindset and passion for enabling others to succeed.

Responsibilities

• Deliver structured onboarding and technical training programs for new Intacct Support Analysts across the EMEA region.
• Design and update learning materials, guides, and curriculum to reflect product updates, support processes, and best practices.
• Collaborate with product experts, team managers, and coaches to identify training needs and skill gaps.
• Track learning oues, gather feedback, and adjust training programs for continuous improvement.
• Maintain up-to-date knowledge of Intacct products, support prores, and internal tools.
• Develop Support certification, refresher training, and targeted upskilling initiatives.
• Promote a learning culture through knowledge sharing and collaboration across regions.

Benefits

• Competitive salaries that landed us top 5% of similar sizedpanies (according to Comparably)
• Comprehensive health, dental and vision coverage
• 401(k) retirement match (100% matching up to 4%)
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date
• 5 days paid yearly to volunteer (through Sage Foundation)
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)
• Library of on-demand career development options and ongoing training offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees