Technical Services Staff | Part-Time | Memorial Booth Stadium

Oak View Group•Lawrence, KS

11d•Onsite

About The Position

Under the supervision of the IT Manager, this Technical Services Staff position supports general maintenance and support of the technology infrastructure. Engaging in troubleshooting for end users while providing exceptional customer service. They provide additional support during events to ensure that technology runs smoothly and responds to any requests from management. To proactively survey the venue’s technology and enterprise systems to ensure stability and functionality. This role pays an hourly rate of $18.00-$22.00.

Requirements

One year of experience in Desktop Support/Client Services.
Experience with Microsoft 365 administration and Office suite is a must.
Proficiency with MacOS and Windows operating systems.
Excellent knowledge of computer hardware (PC and Mac) and peripherals.
Basic knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
Basic understanding of networking protocols and troubleshooting.
Basic understanding of AV systems and setting them up.
Developing skills relating to best practices in the IT sectors not limited to cybersecurity, networking, cabling, enterprise software, and applications.
Ability of lifting and carrying heavy objects.
Ability to work nights, weekends, and holidays as needed.
Effectively work under pressure and meet tight deadlines in a fast-paced environment.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
Detail-oriented and possess excellent follow-through skills.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.

Nice To Haves

Bachelor’s degree, preferably in IT or other relevant disciplines is ideal.

Responsibilities

Event support of critical systems for production units, team operations, and broadcast technologies.
Execution of IT projects at the direction of the IT Manager.
Undertake & complete multiple tasks with little direction or supervision.
Organize and prioritize work to meet deadlines.
Demonstrate a variety of organizational skills, including punctuality, organization, and time management.
Maintaining a clean work environment throughout the stadium and related IT workspaces.
Follow technical instructions (i.e., common IT-related acronyms).
Record and log all work performed, complete work orders, and compile all required documentation.
Maintain proper working conditions of the audio/video systems both digitally and physically.
Maintain inventory of equipment.
Set up audio, video & lighting equipment for various complex events, shows, and meetings.
Troubleshoot and resolve A/V system problems.
Maintain an effective working relationship with clients, coworkers, exhibitors, patrons, and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Read and interpret communications from various business departments to report to the IT Manager.
Frequently lifts heavy objects.