Part Time (25hr/wk) Technical Services Specialist

SUNY Adirondack • Queensbury 12804, NY

1d

About The Position

This position at SUNY Adirondack provides technical support to the campus community for services and applications involving multimedia and microcomputer technologies. The work is performed under the general supervision of the Director of Educational Technology, and the position supervises student help desk staff. The role is part-time, 12-month employment for 25 hours per week, Monday through Friday, from 7:30 a.m. to 12:30 p.m.

The position supports classroom and campus technology by installing, maintaining, and troubleshooting multimedia equipment and campus services and applications on PC and Macintosh platforms. It also provides equipment and technical support for college events, teleconferencing, client training and documentation, technology evaluation, and help desk operations.

The position is a Competitive Class role subject to Warren County Department of Civil Service regulations. SUNY Adirondack is an Affirmative Action/Equal Opportunity Employer.

Requirements

• High school graduation or a high school equivalency diploma.
• In addition to the high school requirement, one of the following: an associate degree or higher in Media Arts, Information Technology, or a related field; two years of full-time paid experience or its part-time equivalent supporting multimedia technologies and/or microcomputer technologies; or an equivalent combination of training and experience.
• Any qualifying degree must be from a college or university accredited by an agency recognized by the U.S. Department of Education. Degrees from outside the United States and its territories require independent equivalency verification at the applicant’s expense.
• Good knowledge of the principles, practices, terminology, tools, and/or equipment applicable to multimedia technologies and microcomputers.
• Ability to install, maintain, and troubleshoot classroom systems.
• Ability to apply principles of new technologies.
• Ability to direct others in using multimedia technologies and microcomputers.
• Ability to work effectively with others and communicate effectively, orally and in writing.
• Ability to maintain good working relationships with faculty, staff, and students.
• Mechanical aptitude.

Responsibilities

• Install, maintain, and troubleshoot audio and presentation systems, hardware and software, and other multimedia equipment used on campus.
• Install, maintain, and troubleshoot campus services and applications on PC and Macintosh platforms.
• Deliver, set up, and operate media equipment, including sound and presentation systems, for college events.
• Operate teleconferencing equipment.
• Develop documentation and conduct training for client-based services supported by Information Technology Services, including applications, hardware, and peripherals.
• Research and evaluate new computer- and media-based technologies that may affect current and future campus instructional support processes.
• Supervise and train student help desk staff in proper procedures and technical support methodologies.
• Coordinate and perform help desk staff services.
• Attend training and seminars to build knowledge of technologies supporting classroom technology, information technology, multimedia enhancements, application changes, and general system changes.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree