About The Position
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. In this fast-paced exciting role as a Technical Services Specialist you will have responsibility for supporting accounts for remote monitoring for our CareLink Express Service. This enables acute care settings to quickly obtain data regarding the status of Medtronic implanted cardiac devices, facilitating faster treatment decisions. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Scheduled hours for this position are Monday - Friday 5pm-2am. Every 4th weekend requirement; 6pm - 3am. Our Cardiac Rhythm Management Integrated Operating Unit offers devices and therapies that treat patients with abnormal heart rhythms and heart failure. It is comprised of three key businesses: Cardiac Pacing Therapies, Defibrillation Solutions, and Cardiac Diagnostic Services. Together, we will transform the lives of people with cardiac arrhythmias and heart failure. Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
Requirements
- Bachelors degree required
- Minimum of 2 years of relevant experience OR Advanced degree
- All candidates must have access to reliable, high-speed internet, and a quiet, confidential, and disruption-free work environment.
Nice To Haves
- Experience with reading, interpreting device diagnostics and troubleshooting Cardiac Implantable Electrical Devices – pacemakers, ICDs and CRT-D devices
- Previous Cardiac experience
- Field sales or clinical specialist experience with cardiac devices
- Call center or customer service experience
- Medtronic CIED device product knowledge
- Remote Monitoring experience with Carelink and/or Carelink Express website
- Knowledge of FDA/GMP/MDR device regulations
- Advanced verbal and written communication skills
- Analytical/critical thinking skills/experience
- Time management skills
- Demonstrated ability to utilize computer and telephone efficiently
- For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Responsibilities
- Review Cardiac Implantable Electronic Device data and provide quality analysis of the data
- Provide results to the facility in a specified timeframe via phone and written communications
- Provide accurate technical information to callers
- Responsible for receiving, documenting/reporting customer contacts and complaints for tracking, trending, and FDA reporting
- May train others on non-technical aspects (soft skills) of the job as well as the technical training and certification
- Able to operate a computer and work in multiple operating systems
- Answer incoming calls from customers
- Provide technical support to incoming callers who need assistance utilizing interrogation devices for pacemakers/implantable defibrillators
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Principal
