Technical Services Specialist

Absorb • Calgary, AB

11d • Remote

About The Position

Technical Services is described as a collaborative and energizing team focused on deep technical problem-solving and client partnership. As a Technical Services Specialist II, the role involves taking on an advanced, consultative position supporting Absorb’s clients with technical integrations, data solutions, and cross-system automation. This opportunity is for someone who enjoys blending client engagement with hands-on technical execution, thrives in complexity, and is comfortable guiding conversations and diagnosing integration challenges. The specialist will lead technical projects from scoping to delivery, support advanced integration use cases, and serve as a mentor and subject matter resource to the team. They will also contribute to process improvements, documentation, and new service offerings, expanding beyond typical support responsibilities into deeper ownership, influence, and autonomy. Absorb Software is a remote-first company providing cloud-based learning management systems (LMS) to organizations globally, aiming to inspire learning and fuel business productivity through forward-thinking technology.

Requirements

• Minimum 4+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role.
• Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting.
• Strong understanding of data models, validation, transformation, and system-to-system integration concepts.
• Ability to analyze and translate complex business requirements into clear technical approaches and recommendations.
• Proven ability to manage multiple projects while maintaining high standards of documentation and service.
• Comfortable working independently while collaborating effectively across teams.
• Familiarity with AI tools and agents.

Nice To Haves

• Experience with Zendesk, JIRA, Confluence, and related operational tools.
• Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL.
• Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.).
• Exposure to BI tools such as PowerBI, Sisense, or Snowflake.
• Second language (French or Spanish) is an asset.

Responsibilities

• Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals.
• Manage integration and data projects end-to-end; ensure timely and high-quality delivery.
• Translate complex technical concepts into actionable, client-friendly guidance.
• Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence.
• Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset.
• Support and deploy advanced integrations including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages.
• Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design.
• Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or leverage their learning data.
• Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance.
• Act as a subject matter resource for more complex or high-visibility integration projects.
• Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience.
• Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges.

Benefits

• Fully remote-first work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I program
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed