Technical Services Site Representative
About The Position
The Site Technical Services Representative interacts with customer or SHW facility onsite in person to provide product and application support, information; ensures the best technical service possible. Answers customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment. Converses with customers to obtain information, identify problem, and provides technical assistance and solutions. Liaises between technical, sales, and operations (plants and facilities). The TSR trouble shoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. Coordinates customers' service needs with other departments as required to ensure customer centric focus. Resolve complaints about product and application, explains how to use product or service correctly. Is familiar with technical processes, business processes and current trends in the industry.
Requirements
- Must be able to travel at least 20% of the time.
- Must have access to confidential and proprietary information.
- Must be able to undergo a review of criminal history.
Responsibilities
- Provide product and application support, information to customers onsite.
- Answer customers' technical or scientific questions regarding product or service and operation or maintenance including application and equipment.
- Obtain information, identify problems, and provide technical assistance and solutions to customers.
- Liaise between technical, sales, and operations (plants and facilities).
- Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution.
- Coordinate customers' service needs with other departments.
- Resolve complaints about product and application.
- Explain how to use product or service correctly.
- Be familiar with technical processes, business processes and current trends in the industry.
Benefits
- Bonus
- Commissions
- Long-term incentive compensation awards
- Health and well-being benefits
- Retirement benefits
- Health care benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
