Technical Services Representative - Sioux Falls, SD

Sherwin-Williams•Sioux Falls, SD

4h•$88,007 - $114,447•Onsite

About The Position

The Technical Services Representative (TSR) interacts with customers or Sherwin-Williams (SHW) facilities by traveling in the field to provide product and application support and information. This role ensures the best technical service possible by answering customers' technical or scientific questions regarding product, service, operation, or maintenance, including application and equipment. The TSR converses with customers to obtain information, identify problems, and provides technical assistance and solutions, liaising between technical, sales, and operations (plants and facilities). The TSR troubleshoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. They coordinate customers' service needs with other departments as required to ensure a customer-centric focus, resolve complaints about product and application, and explain how to use the product or service correctly. The TSR is familiar with technical processes, business processes, and current trends in the industry.

Requirements

Requires up to 75% travel.

Responsibilities

Provide product and application support and information to customers and Sherwin-Williams facilities.
Answer customers' technical or scientific questions regarding product, service, operation, or maintenance.
Obtain information from customers, identify problems, and provide technical assistance and solutions.
Liaise between technical, sales, and operations departments.
Troubleshoot and refer complaints of product or service issues to appropriate functions for investigation and resolution.
Coordinate customer service needs with other departments.
Resolve complaints about product and application.
Explain how to use product or service correctly.
Stay familiar with technical processes, business processes, and current industry trends.