Technical Services Representative II

Sonoco • Oakdale, CA

10d • Onsite

About The Position

Reporting directly to the Manager of Technical Services, the Technical Services Specialist/Representative will be providing technical support for customer processes, troubleshooting, and can/end failure investigations directly at customer locations. This position will be trained in 2-piece and 3-piece steel can and steel end manufacturing to provide a high level of manufacturing knowledge to the customer. This position will be located in Oakdale, California.

Requirements

• 5 or more years’ work experience in operations, quality, R&D, or laboratory in any of the following industries: Food, beverage, personal care products, or household products manufacturing Food, beverage, or consumer products packaging manufacturing
• Candidates with experience in other industries should possess a BS in a physical science or engineering field.
• Food Science, Chemistry, Biology, Packaging, or mechanical/chemical/metallurgical/materials science engineering degrees or equivalent work experience.
• Strong interpersonal skills to develop relationships internally with manufacturing locations and externally at customer locations
• Strong communication skills
• Microsoft Office suite applications
• Data analysis and statistical analysis capabilities

Responsibilities

• Follows all company and customer safety protocols and maintains a safe working environment.
• Travels to customer locations on a regular basis to provide on-site customer support.
• Serves as a packaging Subject Matter Expert (SME) for customers in the assigned territory.
• Responds to Technical/Regulatory requests to provide various certifications of cans and ends.
• Starts customer complaint investigations by gathering samples, all relevant traceability information, and other information as required.
• Works with customers to quarantine suspect product while minimizing disruptions to their operation.
• Leads or assists in any sorting or containment activities that are needed at customer locations.
• Provides training to customers on food cans and ends and double seam evaluation.
• Prepares specification documents and other customer communications as required.
• Statistical analysis of manufacturing data.
• Provides clear and concise communication of technical details in manner that customers will understand.
• Supports plant operations and technical projects as required, contributing to successful project delivery and operational performance.
• Other duties as assigned.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
• 401(k) retirement plan with company match
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level