Technical Services Reporting Specialist

Heritage - Crystal Clean LLC•Hoffman Estates, IL

3d•$23 - $26•Onsite

About The Position

The Technical Services Reporting Specialist manages invoicing activities for the National Accounts and Technical Services Group, supporting Customer Sales and Service through accurate invoice processing, documentation maintenance, new customer onboarding support, recurring report processing, and coordination with internal teams on pricing adjustments.

Requirements

High school diploma or equivalent and at least 3 years of relevant experience required.
Strong numerical aptitude and attention to detail
Ability to meet daily deadlines with consistent accuracy
Effective written and verbal communication skills
Ability to interact professionally with customers, management, and internal teams
Demonstrated initiative, organization, and sense of urgency
Experience with data entry
Experience in customer service and accounting
Experience using Excel (including VLOOKUP and pivot tables), Word, and Outlook at an intermediate level

Nice To Haves

Associate degree or higher
Experience with NetSuite

Responsibilities

Accurately and timely enter invoices into the accounting system.
Distribute invoices and supporting documentation to customers via mail or email.
Verify invoice pricing, shipping reports, and conversions.
Create and process credit and debit memos.
Monitor and maintain in-transit shipments.
Maintain organized electronic records of invoices and supporting documentation.
Respond to customer inquiries and resolve invoice discrepancies.
Assist with period-end close activities, including shipment review near cutoff dates.
Process assigned recurring reports.
Collaborate with National Account Managers and Business Development Managers.
Participate in cross-functional teams, as necessary, to support growth of the National Account and Technical Services businesses.
Effectively manage priorities and deadlines in a fast-paced, high-volume environment.
Perform other duties as assigned by management.