Technical Services Project Manager (PR26116)

TMEIC Corporation Americas•Houston, TX

16h

About The Position

Lead and manage matrix teams to complete execution of service projects, requests, and agreements ensuring successful and timely analysis, resolution, and reporting of client issues. This role serves as the single point of contact for client service projects, agreements, and spare parts. The Technical Services Project Manager will monitor open service requests, coordinate cross-functional teams to resolve client installed base issues, obtain supplier root cause analysis, and provide corrective action reports to meet client expectations. They will drive client satisfaction through effective communication, order management, and contract compliance, ensuring safety, quality, and delivery expectations are met. The role involves coordinating cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects and providing timely updates on service project performance, status, and client relationship issues to management. Additionally, the role requires recommending and implementing risk assessment and abatement plans, identifying opportunities for business unit improvements, producing and maintaining records of service project communications, designing technical approaches, producing project execution estimates, developing pricing strategies, evaluating supplier proposals, initiating process improvement initiatives, providing individual contributions, and collecting/analyzing fleet data.

Requirements

Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering or related field or equivalent via education and/or work experience
2 years of project, engineering, or technical leadership, or directing commercial transactions on projects in a technical environment
Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
Demonstrated continuous improvement in areas of responsibility
Proficiency in MS Outlook, Excel, Word, and PowerPoint

Nice To Haves

5 or more years of project management experience, including capital contracts in excess of $1M per contract
5 or more years of systems or application engineering experience
Demonstrated success in client facing, sales or marketing related
Proficiency in Oracle
Proficiency in MS Projects, Access

Responsibilities

Serve as single point of contact for client service projects, agreements, and spare parts
Monitor open service requests, coordinating cross-functional teams to resolve client installed base issues, obtain respective supplier root cause analysis, and provide corrective action reports to meet client expectations, escalating to immediate manager as necessary
Drive client satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
Coordinate cross-functional project teams, including parent company resources and suppliers, for successful execution of service projects, ensuring that company objectives are met
Provide timely updates on service project performance, status, and client relationship issues to immediate manager.
Recommend and implement risk assessment and abatement plan to meet targets
Identify opportunities and provide recommendations to business unit for improvements on installed base management, new solutions development, products, service features, and applications to drive business growth
Produce and maintain records of service project communications, contract variations, projects, and business activities per corporate guidelines
Design competitive and viable technical approaches to resolve client issues
Produce accurate project execution estimates for cost and price evaluations of potential service orders
Develop pricing strategies to maximize service project margins
Evaluate supplier proposals to determine best technical and most economical solution for the application
Identify opportunities, initiate, and execute process improvement initiatives in the organization
Provide individual contributions necessary to meet client and business commitments
Collect, analyze, and regularly report fleet data to management