Technical Services Manager

Armstrong Flooring•Macon, GA

1d•Hybrid

About The Position

Under the guidance of the Plant Manager, the Technical Services Manager is responsible for the effective management and coordination of plant chemistry, process engineering, laboratory resources, and plant quality assurance. This role drives Process and Chemistry support through the application of good science, New Product Development, Lean initiatives, Quality Assurance, Six Sigma, Cost Reduction Planning, and Business Process Management. The position is accountable for developing and sustaining the management systems that support these functions while fostering organizational effectiveness and continuous improvement. Leadership responsibilities include aligning technical resources with the plant's vision, mission, principles, and values, and implementing systems that motivate and enable teams to achieve operational excellence.

Requirements

Bachelor’s degree in chemistry, quality, engineering or related discipline
5+ years of plant chemistry, process engineering, and quality assurance experience
3+ years of manufacturing experience
Ability to understand and use various computer software programs
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
SAP experience
Experience training and coaching others on process improvement methods
Proficiency in computer applications, including MS Office

Nice To Haves

Master’s degree
Six Sigma Black or Green Belt certification
Lean certification

Responsibilities

Promotes the Plant Safety Process by leading the process and maintaining a high level of awareness and operating discipline for all plant safety policies.
Develops the departmental goals consistent with Plant, Corporate and Operational goals and provides the leadership for the planning process to meet these goals.
Manages own organization; guides and advises personnel in interpretation of Plant and Company policies and the Union contract. Helps resolve non-routine personnel problems.
Actively supports and engages in the Lean transformation and related efforts, including daily Gemba Walks, Quality Glass Wall, VSM sessions, Driving MDI and HOP, and creation and use of Standard Work.
Oversees the continued evolution, development, and execution of plant quality processes, such as the daily board reviews, Q & S reviews, technical and quality assessments, and IPQA performance and attainment.
Develops and manages effective communication process for own organization.
Develops organization so that they operate at the right level of work, and so that good science is being applied in all areas.
Promotes the implementation of MDI, daily excellence and the use of support tools such as Six Sigma efforts and use of Lean tools and concepts.
Manages the oversight process that ensures compliance to product requirements.
Acts as the plant contact to the Technology Department.
Works to promote good employee relations by interacting with employees frequently and discussing and helping with problems or complaints.
Provides for and promotes regular communication between their organization, maintenance and the business units.
Recommends and provides leadership support to the implementation of new process improvement projects related to safety, process effectiveness and cost.
Keeps abreast of technical developments and advances in appropriate fields. Devises and/or recommends their application where considered advantageous.
Continually provides for assessment and feedback of employees’ performance.
Develops organization and individuals using the dialogue process.
Promotes excellence in housekeeping, using and applying 5S tools.
Supervises a team of multiple process engineers (6), quality technicians (2), and a quality specialist.