Technical Services Manager

Sherwin-Williams•Dallas, TX

1d•Hybrid

About The Position

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships. Responsibilities Leads and manages a team of highly skilled Technical Service Representatives. While representatives are based out of a defined area and customer base, they can work outside of the assigned area. Manager is responsible for measuring ROI. Creates buy-in and accountability around value planning and customer-centric service and selling. Coordinates activities with Sales and other departments to meet or exceed Division financial goals. Leads change through development of people, systems, and processes that ensure improved business performance. Develops team to discover and implement customer value adds and/or cost savings. Works with the Sales team to present, verify, and validate with customers. Leads team and coordinates with Sales on Value Planning strategy for large customers and opportunities. Promotes the OneSHW culture. Embraces and coaches direct and indirect reports on the principles of teamwork: humility, hunger, and people intelligence. Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions. Ensures projects are technically complete and in line with customers' requested delivery. Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments. Maintains goals and metrics for assigned Technical Services’ Area. Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities. Develops and implements plans to identify technologies and vendors able to achieve requirements. Interprets company policy to employees and enforces company policy and practices. Analyzes department budget to identify budget needs and/or reductions. Work with team to control budgeted expenses. Authorize retention of data and preparation of documents for use during governmental or customer inquiries. May represent the company in negotiations, professional conferences, and other matters of strategic interest. Recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action. Other duties as assigned.

Requirements

High School or GED equivalent
5 Years Technical Service Representative experience (or equivalent relevant experience)
5 Years of “meeting expectations” or better performance appraisals
Must be able to pass color blindness test
Must be able to use a laptop (or tablet) and competent in common applications such as Office Programs (Word, Excel, PowerPoint), SharePoint, Teams, Outlook, etc.
Must have valid driver’s license and ability to drive company vehicle as part of duties
Must have passport and permission to travel and work in Mexico

Nice To Haves

Associate or Trade degree in Engineering or Field Technician areas
Bachelor’s degree in Management, Science, Engineering or Metallurgical fields
Related external experience
Experience in one or more of the following areas: Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material Technical Service, metal substrate Pre-Treatment or Coatings Application
Management and supervisory experience
Six Sigma Yellow Belt or higher
Fluent in Spanish-If not, Manager may be asked to learn Spanish
Working technical and segment knowledge of the General Industrial industry.
Working knowledge of manufacturing principles.

Responsibilities

Leads and manages a team of highly skilled Technical Service Representatives.
Responsible for measuring ROI.
Creates buy-in and accountability around value planning and customer-centric service and selling.
Coordinates activities with Sales and other departments to meet or exceed Division financial goals.
Leads change through development of people, systems, and processes that ensure improved business performance.
Develops team to discover and implement customer value adds and/or cost savings.
Works with the Sales team to present, verify, and validate with customers.
Leads team and coordinates with Sales on Value Planning strategy for large customers and opportunities.
Promotes the OneSHW culture.
Embraces and coaches direct and indirect reports on the principles of teamwork: humility, hunger, and people intelligence.
Analyzes reports of findings and recommends response to complaints, considering nature and complexity of technical issue, requirements, and actions of subordinates to ensure appropriate resolutions.
Ensures projects are technically complete and in line with customers' requested delivery.
Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.
Maintains goals and metrics for assigned Technical Services’ Area.
Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
Develops and implements plans to identify technologies and vendors able to achieve requirements.
Interprets company policy to employees and enforces company policy and practices.
Analyzes department budget to identify budget needs and/or reductions.
Works with team to control budgeted expenses.
Authorizes retention of data and preparation of documents for use during governmental or customer inquiries.
May represent the company in negotiations, professional conferences, and other matters of strategic interest.
Recruit, hire, train, staff, evaluate employee performance, and initiate promotions, transfers, and disciplinary action.
Other duties as assigned.