Technical Services Manager- Fremont, CA

Compass Group•Fremont, CA

15h•$87,500 - $105,000•Hybrid

About The Position

At Canteen, we combine innovation and service excellence to power workplace dining and refreshment solutions. As a Technical Services Manager, you will lead the branch’s service team, overseeing technicians and installers to ensure equipment is installed, maintained, and operating at peak performance. This role is critical to delivering reliable service, maximizing equipment uptime, and supporting overall client satisfaction and business success.

Requirements

3–5 years of leadership experience managing technicians, field service, or maintenance teams
Strong mechanical aptitude with experience in vending, micro market, coffee, refrigeration, or related equipment
Experience managing work orders, schedules, inventory, and service performance metrics
Valid driver’s license with acceptable driving record
Strong troubleshooting, problem-solving, and decision-making skills
Excellent communication and customer service skills
Proficiency in Microsoft Office, including Excel
Ability to travel locally and work in field or warehouse environments as needed

Nice To Haves

Bachelor’s degree or equivalent experience
EPA Type I Refrigeration Certification preferred

Responsibilities

Lead, coach, and develop a team of technicians and installers, fostering a culture of accountability, safety, and continuous improvement
Oversee all service operations, including repairs, installations, removals, refurbishments, and preventive maintenance programs
Monitor productivity, response times, first-call resolution, and equipment uptime to ensure service excellence
Ensure accurate and timely completion of work orders in accordance with company standards
Partner with clients and internal teams to resolve service issues and strengthen customer relationships
Manage department inventory, including parts, tools, service vehicles, and equipment assets
Control costs through effective inventory practices and resource management
Analyze operational and financial metrics to improve productivity and department performance
Ensure compliance with all safety, regulatory, and company policies, including OSHA, DOT, and food equipment standards
Conduct safety meetings, audits, and incident reviews, driving corrective action as needed
Collaborate cross-functionally with Operations, Sales, Warehouse, and Customer Service to support growth and retention

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws