Technical Servics Engineer (Shift: Monday - Friday, 9:00 AM - 5:00 PM EST)

Pure Storage•Lehi, UT

2d•Onsite

About The Position

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Technical Services Engineer at Everpure , you will be the frontline architect of customer success, resolving mission-critical challenges within our sophisticated Kubernetes and cloud storage ecosystem. You will drive high-visibility resolutions across networking, databases, and infrastructure, ensuring the resilience of the Everpure Platform for our global enterprise partners. By bridging the gap between complex technical hurdles and seamless operations, you directly impact our mission to provide unshakeable data services.

Requirements

A minimum of 3 years of experience in a professional enterprise level technical support role
Hands-on mastery of Kubernetes administration and deep Linux knowledge (networking, storage, and system internals) required to navigate and fix complex cloud-native architectures.
Technical fluency in querying and troubleshooting MongoDB and PostgreSQL, combined with the ability to write production-grade automation scripts in Python or Bash.
Practical experience managing VPC/private cloud environments and physical data centers, including the ability to troubleshoot APIs and cloud-specific infrastructure.
Excellence in verbal and written English, with the ability to translate technical jargon into actionable insights for stakeholders and the empathy required to lead customers through critical system failures.
Fluent in English (Spanish or Portuguese is a plus)

Responsibilities

Own the end-to-end troubleshooting and resolution of advanced issues involving Kubernetes administration, Linux system internals, and multi-cloud environments (AWS, GCP, IBM Cloud) to maintain 24/7 service availability.
Manage and troubleshoot database performance for MongoDB and PostgreSQL while securing environments through the deployment and debugging of Single Sign-On (SSO) tools and API integrations.
Develop and implement Bash and Python scripts to automate log analysis and repetitive diagnostic tasks, increasing the efficiency of the Technical Services team and reducing time-to-resolution for customers.
Act as the technical lead during critical escalations, providing clear, calm, and concise updates to management and customers to de-escalate high-pressure situations and restore trust.