Technical Services Engineer - REMOTE
About The Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Services Engineer. In this role, you will have a significant impact on customer satisfaction and product innovation within the steel manufacturing sector. You will collaborate closely with various teams, including Engineering and Sales, to ensure that our advanced steelmaking capabilities meet diverse industrial applications. Your expertise will guide customer relationships and contribute to optimizing manufacturing processes. This position offers the opportunity to influence product development and play a key role in the ongoing evolution of manufacturing practices.
Requirements
- Bachelorâs degree in Engineering or related field.
- 2+ years of customer-facing technical experience.
- 5+ years in manufacturing.
- Strong grasp of steel manufacturing processes and specifications.
- Excellent communication and interpersonal skills.
- Ability to interpret and evaluate customer technical requirements.
- Skilled in influencing and coaching across teams to drive results.
- Comfortable with up to 50% travel.
Responsibilities
- Manage customer claims and address field concerns.
- Interpret specifications to recommend suitable products.
- Assess feasibility of customer requirements and manage expectations.
- Recommend process improvements for both customer and internal manufacturing.
- Develop strong technical relationships to resolve issues collaboratively.
- Act as a technical resource for Inside and Outside Sales.
- Coordinate technical meetings between customers and internal teams.
- Communicate significant technical issues across all business levels.
- Lead or support New Product Development initiatives with customers.
- Follow Environmental, Quality, and Safety Management System procedures.
Benefits
- Comprehensive health, dental, and vision benefits.
- 401(k) plan with employer matching and profit sharing.
- Company-paid life insurance and disability coverage.
- Paid time off (PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
