Technical Services Delivery Manager, Cortex Cloud

Palo Alto Networks•Chicago, SC

4d•$151,200 - $207,900•Remote

About The Position

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. The Technical Services Delivery Manager, Cortex Cloud will oversee a team of 10–15+ technical Professional Services Consultants and subcontractors delivering deployment, upgrade, and strategic security engagements across the Palo Alto Networks Cortex product suite. This role drives business growth through pre-sales, Level of Effort (LOE) estimation, and Statement of Work (SOW) creation while maintaining project milestones, revenue targets, billable utilization, and high customer satisfaction (CSAT).

Requirements

2+ years managing teams of 10+ technical resources
5+ years delivering or supporting enterprise cybersecurity solutions
Experience driving the execution of Cortex Cloud deployment or upgrade engagements across Cloud Security Posture Management (CSPM), Cloud Workload Protection (CWPP), Application Security, and/or Cortex Cloud Automation workstreams
In-depth knowledge of SOC environments, Incident Response practices, Critical Security Controls, security engineering, SOAR operations, endpoint protection, and threat mitigation
Practical knowledge of major cloud platforms (AWS, Azure, GCP), containerization, orchestration, application security (AppSec), and CI/CD DevOps workflows
Base knowledge of the Palo Alto Networks Cortex product suite
Proficiency in key operational tools including Salesforce (SFDC), Clarizen, and G-Suite
Undergraduate or Master’s degree (Computer Engineering, MBA, or related technical field preferred)
Ability to travel up to 20% across North America

Nice To Haves

CISSP, PMP, CCSP, or CISM certifications

Responsibilities

Lead daily activities for 10–15+ multi-disciplined consultants, including hiring, career development, capacity scheduling, performance management, and promotions.
Oversee end-to-end service execution across SOC operations, Endpoint protection, Threat Mitigation, Cloud Posture, Runtime, AppSec, and Automation workstreams.
Partner with Sales and Account teams to scope engagements, generate SOWs, estimate LOEs, and pitch specialized consulting and automation packages.
Build strategic client relationships, serve as the primary escalation point for complex technical or operational issues, and safeguard project timelines.
Onboard, train, and manage third-party partners and contractors to integrate external talent while enforcing internal quality standards.
Partner with the PMO on project planning, contribute to new service offering operationalization, and expand technical training content for internal teams.