Technical Services Advisor - Monday to Friday 8h to 5h

SPI Santé Sécurité / SPI Health and Safety•Blainville, QC

12d•Onsite

About The Position

The Technical Service Advisor acts as the primary point of contact between technicians and coordinators. He is responsible for handling incoming customers, performing the initial intake and assessment of requests, and ensuring efficient file management while delivering prompt, accurate, and high-quality service. He contributes to the effective planning of service interventions, coordination of shop operations, and overall customer satisfaction, while ensuring data accuracy, meeting deadlines, and supporting process optimization.

Requirements

College diploma (DEC) in administration, logistics, customer service, or a related field;
Minimum of 3 to 5 years of experience in a similar role (technical service, coordination, after-sales service, workshop, or industrial environment);
Strong customer communication skills (phone and email);
Excellent organizational skills and ability to manage multiple tasks simultaneously;
Strong attention to detail and administrative rigor;
Analytical mindset with the ability to prioritize requests;
Customer service and problem-solving orientation;
Team player with strong cross-functional collaboration skills;
Ability to work under pressure and manage priorities;
Autonomy and proactivity in follow-ups;
Bilingual (spoken and written).

Nice To Haves

Technical knowledge (an asset) or ability to learn quickly;

Responsibilities

Act as the communication link between technicians and shop coordinators;
Serve as the main contact for customers using the workshop for service and rental needs;
Receive, analyze, and qualify service requests (inspection, certification, repair, rental, etc.);
Create work orders and update customer orders in the ERP system;
Receive and process parts orders and supplier purchase orders;
Store received parts (shelving and bin allocation) and ensure inventory accuracy;
Prepare and ship packages to the distribution center;
Follow up with customers (email and phone) regarding pickup from the workshop;
Collaborate closely with technical and sales teams to ensure efficient and customer-aligned service;
Contribute to continuous improvement of service-related processes;
Provide support and backup to coordinators as needed (call handling, quote preparation, follow-ups, etc.).

Benefits

Group RRSP (matched by the employer);
Flexible group insurance plan;
Summer hours throughtout the year;
Dare to Dream program which consists of making an employee's dream come true;
Access to a gym on the worksite;
Reimbursement for physical activity;
Employee discount on all our products;
Scholarship for employee’s and their kids;
Access to a telehealth program (100% provided by the company);
Program offering support to employees in need (SPI Connection Committee);
Employee Assistance Program (EAP) gives you access to professional advice in all health matters;
Volunteer program (time paid for a cause that matters to you);
Referral program with a $1000 bonus;
Continuous training and career opportunities;
A stimulating work environment filled with exciting challenges;
And the possibility of working in an environment where YOU matter!