Technical Services Admin - PCC

Connection•Wilmington, OH

31d•$20 - $25

About The Position

Under direct supervision of the Manager, Customer Insights and Analytics selecting from a variety of established procedures to accomplish duties, the Technical Services Administrator assists the Configuration Lab with coordination of projects, scheduling logistics, tracking and resolving technical difficulties, and generating reports for Configuration, Value Added Services and Depot. The Administrator monitors stock levels in the lab to ensure proper stock is available for projects. We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Requirements

High School or equivalency
Intermediate to advanced level knowledge of the following skills:
Extensive knowledge of Microsoft Office products
Strong Knowledge of corporate technology tools such as JD Edwards, PSN, Call Tracker
Knowledge of the configuration lab software CSC
Knowledge of report generation tools
Attention to detail in composing, keying, and proofing professional business materials
Ability to assist with project scheduling and understanding lab workflow
Strong understanding of and working knowledge of the value added technology industry
Adaptable with ability to switch tasks based on shifting priorities
Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
Detail oriented with item by item focus with ability to proofread for accuracy
Interpersonal skills with ability to work well with all levels of the organization
Quick study with ability to master a situation or learn new things with minimum direction or training
A strong work ethic for continued improvement and technical education/knowledge.
An ability to deal with high pressure projects and deadlines.

Responsibilities

Assists the Configuration Manager and Supervisors with the management of the project database queue for all incoming projects. This includes Configuration and Value Added Services (VAS).
Assists with the assigning of estimated time commitment (ETC) for projects
Provides ETC’s to Corp Service Team
Works with Corp Services team to release, move and hold orders
Works directly with Corp Services on the progress of all projects in configuration lab.
Monitors stock levels in the lab
Works with the team leads to insure proper stock is being brought into the lab
Tracks and assists with the resolution of technical difficulties and facilitates the communications with parties outside the Configuration department regarding these difficulties.
Handles various administrative duties for the Director in support of departmental operations.
Provides updated daily, weekly and monthly reports to the Director and associated managers and supervisors.
Assists the Director in documenting projects using tools such as Word and PowerPoint
Reviews the departmental email boxes to insure all requests are being answered/replied to in a timely manner
Assists the Refurbishment team on stock requests and project tracking
Utilizes measures and metrics to recommend process improvements within Client Services
Maintains current knowledge of the products and services offered to Connection workers
Contributes to the design and implementation of measurements that defien the throughput and qualifty of the teams work products
Develops, uses, validates and enhances standard operating procedures with an eye toward enabling self-help, self-service and automation
Authors, uses and monitors the effectiveness of knowledge articles that enhance incident resolution and problem management.
Performs all other duties or special projects as assigned.