Technical Service Technician - Bilingual (Spanish) Preferred

Ecolab•Eagan, MN

1d•$45,700 - $68,600•Hybrid

About The Position

Ecolab is seeking a Technical Service Technician. As a Technical Service Technician, you will provide telephone (virtual) technical support to the Ecolab sales and service organization and customers. You will play a key role in troubleshooting equipment and application issues, delivering accurate technical guidance, and supporting varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.

Requirements

High School Diploma or equivalent
3 years of professional experience, preferably in a technical support or related role
2 years of customer service or customer interaction experience
Intermediate proficiency with Microsoft Office applications (Word, Excel, Outlook, etc.)
Proficiency in English (written and verbal) is required
Ability to troubleshoot operational, preventative maintenance, and training issues remotely

Nice To Haves

Bilingual (Spanish) is highly preferred
Bachelor’s degree or current enrollment in a Bachelor’s degree program
Basic math skills to calculate consumption, flow rates, concentrations, use cost, and dilution rates
Familiarity with ticketing systems and video communication tools / platforms
Excellent verbal and written communication skills to clearly explain technical concepts
Must be capable of solving product and equipment system application problems over the phone, frequently with limited background information
Must be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultation

Responsibilities

Support the effectiveness and productivity of the sales and service organization by delivering precise technical information to serve end-use customers
Provide routine call coverage on mid-level call complexity within areas of competence
Deliver accurate, courteous, and timely customer service within defined performance standards
Contribute to troubleshooting product and equipment quality issues and participate in new systems development
Complete case documentation, internal Emergency Service Requests (ESRs), quality tracking reports, and follow-up communications accurately and on time
Participate in special projects and continuous improvement initiatives

Benefits

medical
dental
vision
life insurance
accident insurance
critical illness insurance
hospital indemnity insurance
auto insurance
home insurance
pet insurance
identity theft protection
short-term and long-term disability
401k
pension plans
retirement health care benefits
short-term incentives
vacation (12 days)
holidays
parental leave
employee stock purchase plans (Full-Time Associates)
discount on day care services and caregiver services
adoption assistance
group legal services
employee assistance program
employee discount program
education assistance program
on-Site childcare and fitness facilities may be available at select Ecolab locations