Technical Service Specialist

The Delfield Company • Mount Pleasant, MI

7d • Onsite

About The Position

The Technical Service Specialist works independently to help provide best-in-class service through servicing the Delfield product line. The position is responsible for diagnosing and troubleshooting refrigeration and electrical systems. The Technical Service Specialist may work with assigned product reps to build positive working relationships and aid in educating our end users. This role regularly uses in-depth technical knowledge of refrigeration systems and electrical principles. In addition to providing technical assistance, this role involves travel up to 25% of the time to customer and field locations to diagnose and resolve escalated technical issues, support service partners with advanced repairs, and address equipment failures that have not been successfully repaired through standard service processes.

Requirements

• Refrigeration experience including diagnosing, repairing, and maintenance of systems, understand electronic controls and sequence of operations, brazing refrigeration components and evacuate/recharge refrigeration systems properly
• Working knowledge of reading electrical diagrams.
• Working knowledge of all refrigeration components and how they operate
• Universal EPA Certification
• Effectively communicates, written/oral: ability to lead a technical conversation sometimes under stressful situations
• Demonstrates a strong ability to identify, analyze and solve problems.
• Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)

Responsibilities

• Provide technical expertise to service techs, service agencies, sales and customers via phone, email, or possibly at a customer's location.
• Determine needed repairs using pictures, info from field, control data or discussion with customer.
• Evaluate how long repairs should take to ensure repairs are completed within guidelines.
• Utilize technical knowledge to perform refrigeration repairs and electrical repairs.
• Travel to customer and field locations to diagnose, troubleshoot, and resolve complex equipment failures and unresolved service issues.
• Provide troubleshooting and operational support for refrigeration and heating systems.
• Utilize a comprehensive understanding of electronic controls, sequence of operations, and refrigeration components to assist customers in troubleshooting and repairing units.
• Review claims that are outside of our warranty guidelines to determine if they warrant processing.
• Travel to customer and field locations to perform advanced diagnostics, identify root causes, and resolve equipment failures that cannot be repaired through standard service processes.
• Maintains accuracy of computerized service records and files from for service techs, service agencies, sales and customers.
• Build relationships with assigned field reps to provide product support and education
• Troubleshoot returned units or parts to identify operational issues.
• In some instances, travel to the customer location to assist in troubleshooting and repair
• Participates in “on call” rotation within team.
• Consistently operate in a manner that aligns to the Company Core Values

Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed