Technical Service Specialist
About The Position
Help make the technologies, products and services that make a difference. That’s the opportunity that’s waiting for you at General Dynamics Mission Systems. We help our nation’s heroes keep our nation safe by creating solutions so advanced, they redefine innovation for the world. It’s an amazing challenge. And it’s waiting for you now. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. As a Technical Service Specialist, you’ll provide technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. We’ll rely on you to respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You’ll also report design, reliability and maintenance problems or bugs to design engineering/software engineering.
Requirements
- Bachelor's degree in information technology or a related specialized area is required, or equivalent combination of relevant work experience is required.
- Ability to use communication, interpersonal, technical project management, time management, and technical skills and abilities to achieve customer, organization, and company goals.
Nice To Haves
- Creative thinking with the ability to multi-task
- Consistently displays high performance attributes
- Team player who thrives in collaborative environments and revels in team success
- Identifies opportunities to apply AI for continuous improvement and innovation
Responsibilities
- Provide technical support to field engineers, technicians, engineering, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Report design, reliability and maintenance problems or bugs to design engineering/software engineering.
Benefits
- Highly competitive benefits
- Flexible work environment where contributions are recognized and rewarded
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
