Technical Service Specialist - Swine and Poultry Equipment

Grain & Protein Technologies•Sioux City, IA

1d•$60,000 - $80,000•Onsite

About The Position

The North America team is seeking a Technical Service Specialist for our Sioux City, IA location to help educate our GPT dealer network in installation, maintenance, and operation of swine and poultry equipment. Provide technical assistance via contact center, e-mail, and mobile devices and traveling to sites assisting and teaching the dealer network in servicing and operating GPT equipment.

Requirements

Technical Bachelor’s degree
Swine and/or Poultry industry experience preferred
Ability to meet requirements to drive a company vehicle
Understanding of electric circuits, wiring schematics and drawings
Strong communication skills
Strong problem-solving skills
Ability to develop training materials and train others on service, troubleshooting and operation of AP & Cumberland product lines
Above average negotiation and conflict resolution skills
Above average business writing skills
Above average facilitation skills

Responsibilities

Providing specialized technical support for Swine and Poultry technology solutions, feeding and ventilation equipment.
Utilizing Salesforce & Natterbox systems to provide remote technical support accordingly
Documenting call details into Salesforce Case Management System for future collaboration with internal support teams – Engineering, Manufacturing, Quality, and Warranty
Participating in and leading product cross training opportunities to develop above average product knowledge of AP & Cumberland product portfolio
Presenting and teaching in classroom and hands-on environment to train team members & Dealer technicians on the installation and operation of product offerings