Technical Service Specialist, Industrial Coatings

Axalta•Houston, TX

8d•Onsite

About The Position

The Technical Service Specialist supports and solidifies long-term retention of existing high-volume customers in the industrial business segment. Primary responsibilities include day-to-day management of various paint-related duties. This role requires an onsite presence in Houston, TX.

Requirements

High School diploma/GED required.
Minimum of 3-5 years paint application background in a manufacturing environment with industrial liquid coatings alignment.
An understanding of technical (lab, research, etc.) principles and practices.
A general understanding of chemical handling and PSM (Process Safety Management).
Excellent verbal and written communication skills required.
Must be able to work in a fast-paced manufacturing environment while handling multiple projects at any given time.
Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) required.

Nice To Haves

Additional education/college degree in Engineering/Technical field preferred.
Additional experience with industrial painting equipment is highly preferred.

Responsibilities

Support relationships with both manufacturing and engineering at customer sites.
Maintain key communication regarding daily projects and line issues.
Provide technical direction and assistance to customers on the use of product lines.
Possess working knowledge of paint technologies.
Respond to questions and concerns regarding product lines and general operations.
Troubleshoot & resolve painting issues and problems by providing recommendations on issues related to product, application, inventory and general paint process.
Assist customer to overcome line problems.
Gather data and material samples for analysis, testing and reporting.
Assist with daily paint consumption, invoices, inventory, and paint ordering.
Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices.
Collect and understand how to analysis the data.
Regularly report data collection results summary internally and to the customer if required.
Notify appropriate parties if data reveals results outside of expectations.
Support monthly plant quality reports for customers.
Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
Assist with customer demand forecast, on-site inventory and product orders.
Support customer projects (LWRs) and test requests.
Follow up with chemist for all details.
Review and understand results.
If requested, report out results with customer.
Build relationships at all levels, help team deliver value.