Technical Service Representative

Minerals Technologies•Phoenix, AZ

1d•Onsite

About The Position

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services. Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metalcasting, construction, infrastructure, and wastewater remediation. We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers. We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly. Company: Minteq, a Minerals Technologies company, is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. From design and installation to the maintenance of customized solutions, we provide truly turnkey solutions that help our partners increase productivity, enhance yields, reduce downtime, and lower overall costs. Position: Technical Service Representative Location: USA | Mesa, AZ

Requirements

Associate degree or technical certification (or equivalent experience)
3+ years in steel, refractory, or heavy industrial field service
Strong mechanical skills (hydraulics, rotating equipment, material handling)
Electrical knowledge (motors, controls, drives, basic PLC troubleshooting)
Ability to read technical drawings and schematics
Strong problem-solving and customer-facing skills
Willingness to travel and support outages/shutdowns
Ability and willingness to undertake business travels within North America.
Valid Driver's License required.

Responsibilities

Provide on-site support for refractory systems (EAF, BOF, ladles, tundish, furnaces)
Troubleshoot mechanical and electrical issues in high-temperature industrial environments
Support installation, commissioning, dry-outs, and repairs of refractory linings
Evaluate wear, failures, and process conditions; recommend improvements
Read and interpret drawings, schematics, and process diagrams
Partner with plant operations, maintenance, and engineering teams
Complete service reports and support root cause analysis (RCA)
Follow all plant safety requirements (LOTO, confined space, PPE)
Support of crew leaders reg. technical problems with our machines
Organizing of spare parts, parameterization, installation and commissioning on site, if necessary
Analysis of weak points and faults and the development of improvements in order to increase durability and availability
Customer support at worldwide-located customer or via Telephone, Email, remote control etc.
Performs other duties as assigned.
Actively participates in the implementation of sustainable improvement processes, such as 5S, Kaizen, Daily Management Control, Standard Work and Problem Solving.
Attend all OE training as it is deployed by the OE team.
Suggestions – meet requirement per year.
Gemba walk done daily