Technical Service Representative

Finning • Fort McKay, AB

10d • Onsite

About The Position

At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our mining customers in Fort McKay. In this customer-focused role, you will build strong internal and external relationships while providing technical expertise to maximize equipment reliability, availability, and performance. You will serve as a trusted advisor, helping customers optimize the repair and maintenance of Caterpillar mining equipment in accordance with OEM standards and best practices.

Working closely with internal teams and various stakeholders, you will proactively identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve operational efficiency. Direct engagement with our customers will be required to support technical discussions and repair planning.

This position is located out of our Fort McKay branch on a 14x14 continuous rotation.

Requirements

• Strong knowledge of Caterpillar equipment and mining applications.
• Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
• Understanding of equipment maintenance, component life cycles, and reliability principles.
• Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
• Minimum 5 years of mining, heavy equipment, or related industry experience.
• Previous experience in a customer-facing technical support, service, or maintenance role.
• Excellent verbal and written communication skills.
• Strong organizational, planning, and time-management abilities.
• Effective problem-solving and analytical skills.
• Ability to build credibility and trust with customers and internal stakeholders.
• Strong attention to detail and commitment to quality.
• Ability to prioritize and perform effectively in a fast-paced environment.
• Self-motivated with the ability to work independently and collaboratively.
• Adaptable, flexible, and committed to continuous learning and professional growth.
• Valid class 5 drivers license with a successful drivers abstract

Responsibilities

• Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication.
• Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings
• Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
• Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
• Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
• Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
• Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
• Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
• Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
• Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
• Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams
• Foster strong communication and collaboration across departments to deliver exceptional customer technical support.

Benefits

• We prioritize creating a diverse and inclusive environment.
• We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
• We continuously strive to enhance our outreach to individuals of all backgrounds and identities.
• We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.
• Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed