Full Time Technical Service Representative

Armstrong Group • Butler, PA

1d

About The Position

The Armstrong Group is a family-owned and operated collection of diverse companies, founded in 1946 by Jud L. Sedwick. What began as Armstrong County Line Construction in Kittanning, PA, has grown into an organization encompassing multiple industries and employing over 2,400 individuals nationwide. The company's brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions. The Armstrong Group values strong relationships with its employees and close ties to the communities it serves. This role is for a Technical Service Representative, offering an opportunity to join a company that values and rewards its employees, encouraging personal and professional growth.

Requirements

• High school diploma or general education degree(GED) is required
• Basic computer skills are required; multitasking ability and typing skills are necessary for success
• Ideal candidates have at least 6 months of experience in a customer service, retail or office environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Responsibilities

• Resolve routine inbound and limited outbound customer inquiries over the telephone
• Proficient handling of technical support inquiries for, Internet, phone, email, and other troubleshooting needs.
• Accurately enter service call information including communication of troubleshooting steps performed.
• Responds to customer concerns/requests, explains available options, and meets call quality expectations.
• Promote sales by explaining available services.
• Use provided training materials and job tools to quickly and accurately resolve customer issues
• Other functions that may be assigned

Benefits

• Competitive hourly wage with free/discounted services
• Medical, Dental and Vision insurance available day
• Award-winning, positive work environment
• Opportunity for advancement
• Employee recognition programs
• 401(k) plan participation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees