Technical Service Representative

ExtensisHR • Hagerstown, MD

33d • $25 - $30 • Onsite

About The Position

Jamison Door Company is looking for a Technical Service Representative to join our team in Hagerstown, MD. This is a full-time, on-site role and reports to the VP of Engineering & IT. The Technical Service Representative will be responsible for assisting customers and internal employees with any product issues they may have. While these issues will mostly be electrical in nature, there will also be a responsibility for mechanical operating issues, product warranty claims, and inspection of parts upon return. This position will also occasionally require travel to assist or do on-site training with customers in the field. This role is also responsible for assisting the engineering department with electrical design solutions, necessary updates with current products, and the development of new products.

Requirements

• High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area.
• Proficient in Microsoft Office and basic computer skills.
• Detail oriented with a drive to learn and adapt.
• Excellent mechanical skills, familiarity with power and hand tools.
• Technically competent, quick study, and excellent people skills.

Nice To Haves

• Five (5) or more years of experience.
• Associate’s degree in the field or a related area.
• Experience at a call center or hands on equipment repair work.
• Experience in troubleshooting equipment.
• Experience with ladder logic and wiring diagrams.
• Excellent verbal and written communication skills.
• Strong problem solving skills.

Responsibilities

• Assisting customers and internal employees with any product issues
• Handling electrical and mechanical operating issues
• Managing product warranty claims
• Inspecting parts upon return
• Occasional travel for on-site customer assistance and training
• Assisting the engineering department with electrical design solutions
• Updating current products
• Developing new products
• Taking the lead on calls for Jamison, Jamison HPD, and future product lines
• Supporting BMP USA customers
• Working closely with the technical service department for BMP USA

Benefits

• Insurances at no cost to the employee, including medical, dental, vision, prescription, and life.
• FSA and HRA medical spending accounts.
• 401k with a match up to 4% of employee's paycheck.
• Vacation and Company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED