Technical Service Representative - Electromechanical

Generac Power Systems • Waukesha, WI

5d • Onsite

About The Position

The Technical Service Representative I - Electromechanical is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases. This is not a remote role, the ideal candidate will need to be located in Wisconsin, due to this position being on-site and reporting into our Waukesha Headquarters.

Requirements

• Associates degree or equivalent experience in relevant technical field
• Basic understanding of mechanical and electrical (AC/DC) fundamental theory
• Excellent Customer Service skills
• Ability to communicate verbally and in writing in a professional manner
• Active listening skills
• Ability to remain calm in high-stress situations
• Working knowledge of Microsoft office suite
• Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
• Trouble-shooting skills

Nice To Haves

• Bachelor’s Degree
• Bilingual Spanish

Responsibilities

• Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
• Provide accurate, timely, and descriptive notes during calls
• Assist Dealer Technicians with remote diagnostic tools
• Follow established diagnostic techniques to troubleshoot installed systems
• Gather and prepare documentation regarding product failure and improvement
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically

Benefits

• We believe power is a promise - a shared commitment to be there for others when it matters most.
• For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
• Ready to Power a Smarter World with us?
• Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team.
• Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success.
• Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree