Technical Service Manager

Hayward Holdings, Inc. • Atlanta, GA

4d • Hybrid

About The Position

The Technical Service Manager, ChlorKing provides market-level technical leadership and customer support for ChlorKing commercial pool products and systems. The role partners with Commercial Sales Managers and other internal teams to develop market-specific aftermarket support strategies, build and maintain a qualified service-provider network, deliver technical training, resolve escalated service issues, and provide field-based product feedback. The position serves as a trusted local resource for customers, service providers, and internal business partners, with particular emphasis on large Class A commercial pool applications.

Requirements

• High school diploma or equivalent required; bachelor’s degree in business, engineering, technical services, or a related field preferred.
• At least 5 years of experience supporting Class A large commercial pools, including direct, hands-on work with commercial pool equipment and systems.
• Demonstrated experience supporting internal and external customers in a field service, technical service, or field-management capacity.
• Ability to plumb pipe larger than 6 inches and safely use common installation, diagnostic, and repair tools.
• Ability to travel frequently, including overnight, domestic, and international travel, up to approximately 50% depending on business and market needs.
• Valid driver’s license and ability to meet company driving requirements.
• Advanced understanding of hydraulics in large commercial aquatic facilities.
• Hands-on experience with ORP, PPM, and pH controllers and related chemical-feed and control systems.
• Strong knowledge of commercial pool water chemistry, circulation, sanitization, and complete filtration systems.
• Working knowledge of 120-volt and 240-volt electrical power and the safe use of electrical diagnostic equipment.
• In-depth knowledge of swimming pool products, applications, installation, use, care, troubleshooting, and repair.
• Proficiency with spreadsheets, databases, reporting tools, and other business technology.
• Strong customer service, communication, training, problem-solving, negotiation, project-management, collaboration, and consensus-building skills.
• Ability to analyze field information, identify root causes, prioritize competing needs, and drive issues to resolution.

Responsibilities

• Collaborate with Commercial Sales Managers to develop and implement local, market-specific strategies that support ChlorKing sales growth, customer retention, and aftermarket service needs.
• Participate in regular business reviews to monitor progress, identify service or market gaps, and adjust plans as needed.
• Develop targeted approaches for service-provider recruitment, product and customer training, customer visits, and support for high-priority accounts.
• Travel with sales partners to meet with existing and prospective customers and strengthen commercial relationships.
• Participate in trade shows, customer events, and other market-facing activities.
• Assess market coverage and capability gaps, recruit qualified service providers, and maintain an effective local service network.
• Train service providers on ChlorKing products, systems, installation requirements, troubleshooting, repair, water chemistry, and safe work practices.
• Serve as a technical resource for service providers and resolve escalations related to service quality, responsiveness, or performance.
• Maintain productive relationships with builders, retailers, dealers, servicers, aquatic facility operators, and other commercial pool customers.
• Diagnose and resolve complex equipment, controls, electrical, plumbing, hydraulics, filtration, and water-chemistry issues in large commercial pool environments.
• Perform or support product inspections, installations, commissioning, troubleshooting, and repairs, often without on-site assistance.
• Serve as an escalation point for customers who require additional support beyond the service-provider network or other Technical Services resources.
• Resolve gray-area customer service issues in alignment with Sales and Technical Services leadership.
• Personally demonstrate proper equipment installation, operation, troubleshooting, maintenance, and repair techniques.
• Plan and facilitate technical training for service providers, customers, and internal teams in one-on-one, classroom, and field settings.
• Support product testing and field validation activities as requested.
• Collect and communicate actionable feedback regarding product performance, reliability, market needs, competitive conditions, and innovation opportunities.
• Represent Technical Services as a professional local corporate presence through site visits, training events, trade shows, and proactive relationship management.
• Maintain accurate service, customer, training, and field-activity records using company reporting and business systems.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED