Technical Service Manager

Executive Human Resource Service•Chicago, IL

5d•$95,000 - $105,000•Onsite

About The Position

Executive Human Resource Service is a provider of workforce solutions, offering a range of services to help businesses find and retain top talent is privileged to present an exciting opportunity with a manufacturing company that is one of the largest suppliers to the printing, packaging and labeling industries worldwide. The company operates 180 sites in 40 countries across the globe. With a strong presence in the market and a commitment to innovation, the company is continuously expanding its product portfolio and customer base. As part of their growth strategy, they are seeking a highly skilled and experienced Technical Service Manager to join their team in Chicago, IL. If you are a highly motivated and experienced Technical Service Manager looking for a new challenge, we encourage you to apply for this exciting opportunity with our client. We offer competitive salary and benefits packages and a dynamic work environment where you can grow and advance your career. Career Opportunity For Technical Service Manager As the Technical Service Manager you will be responsible for overseeing technical service and support for the company's printing, packaging, and labeling products. This includes managing a team of technical service engineers, ensuring timely and effective resolution of customer issues, and providing technical expertise to internal and external stakeholders.

Requirements

Bachelor's degree in Chemistry, Printing Technology, Engineering, or a related technical field (preferred).
Proven experience working with packaging materials and inks in a manufacturing or production setting
Demonstrated success in resolving technical issues related to packaging, printing, or ink performance
Experience receiving and responding to direct customer feedback regarding product performance and quality
Hands-on involvement working with cross-functional teams (R&D, Sales, Operations, Manufacturing) to implement technical solutions
Strong understanding of current trends, technologies, and advancements in the packaging and inks industry.
Must be US Citizen or Authorized to Work in the United States
Strong problem-solving and analytical skills with the ability to diagnose and resolve complex technical issues.
Excellent communication and interpersonal skills, with a customer-first mindset.
Ability to build and maintain trusted relationships with key stakeholders.
Effective project management and organizational skills
Collaborative approach with the ability to work across cross-functional teams
Leadership capability to mentor and guide technical or field service personnel
High level of adaptability and responsiveness in dynamic production environments
Detail-oriented with a commitment to continuous improvement and technical excellence

Nice To Haves

Experience with color management systems (e.g., X-Rite)
Understanding of lamination, coating, and post-print converting processes
Familiarity with regulatory compliance and environmental standards related to inks and coatings

Responsibilities

Lead and manage technical support activities for wide web flexographic printing customers.
Conduct on-site troubleshooting, ink optimization, and product performance evaluations.
Plan and execute press trials, product introductions, and technical audits.
Collaborate with R&D, Sales, Manufacturing, and Regulatory teams to deliver tailored solutions.
Develop and implement technical service strategies that support customer retention and growth.
Serve as the primary technical point of contact for key customer accounts.
Mentor and support technical representatives and field service personnel.
Maintain accurate technical documentation, service reports, and communication logs.
Ensure compliance with all safety, environmental, and regulatory standards.