Technical Service Engineering Consultant

International Motors, LLC•Lisle, IL

2d•$81,600 - $122,400

About The Position

As a Technical Service Engineering Consultant, you will be responsible for managing complex product issues to resolution, acting as the project lead and assisting in identifying root cause and corrective actions for Medium and Heavy Duty Vehicles. This is an engineering and technical role working with our dealer network to understand field quality issues arising within our customers’ vehicles, working with engineering to identify a solution for vehicles in both post and pre-production to ensure maximum uptime for our customers.

Requirements

Bachelor's degree and at least 2 years of technical service engineering, automotive service or truck service experience OR Master's degree and at least 1 year of technical service engineering, automotive service or truck service experience OR At least 5 years of technical service engineering, automotive service or truck service experience
Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Strong understanding of vehicle systems, components, and advanced diagnostic methods (electrical, mechanical, and software)
Demonstrated problem‑solving ability with a proactive, solutions‑oriented mindset
Excellent presentation ability and verbal/written communication skills
Ability to work independently with minimal supervision and a strong sense of ownership
Effective interpersonal skills with the ability to work across diverse, cross‑functional teams
Ability to manage multiple priorities and adapt to changing objectives in a fast‑paced environment
Experience identifying risk, escalating issues appropriately, and driving closure
General PC proficiency required (Microsoft Word, Excel, PowerPoint, etc.)

Nice To Haves

Medium and/or Heavy-Duty vehicle experience preferred
Familiarity with engineering tools and drawing systems (e.g., CANalizer, PicoScope, Teamcenter, VisMockUp, or similar)
ASE Certification a plus

Responsibilities

Research, develop, and implement service repair strategies and technical solutions for vehicles in the field
Maintain a deep technical understanding of current and upcoming products in the North American market
Lead issue resolution for complex technical challenges, leveraging internal teams and external partners as needed
Analyze field data, warranty information, and customer feedback to identify trends and systemic field quality issues
Prepare technical reports, service recommendations, and advanced diagnostic guidance
Provide effective resolution of dealer and fleet complaints, ensuring timely containment and root cause identification
Serve as a liaison between Quality, TRATON R&D, Customer Support, Manufacturing, and other internal/external groups
Present technical findings, risks, and status updates to leadership and cross‑functional stakeholders
Support and participate in project management activities related to investigations, product support, and service improvements
Contribute to continuous improvement of service processes, tools, and customer experience