Technical Service Engineer

Carboline•St. Louis, MO

3d•Onsite

About The Position

Carboline is seeking a Technical Service Engineer (all experience levels welcome) to provide hands-on technical support to both internal and external customers. In this role, you will partner closely with Sales, R&D, and Marketing to deliver product expertise, troubleshoot field challenges, and support overall business growth.

Requirements

4-year technical degree or equivalent experience
Technical Service and/or coatings experience preferred
NACE CIP certification preferred (Level 2+ for advanced candidates) or ability to obtain
Strong problem-solving and customer-facing skills
Ability to travel up to 20% as needed

Nice To Haves

NACE CIP certification (Level 2+ for advanced candidates)

Responsibilities

Develop strong technical expertise in Carboline products, including performance, properties, and application methods
Assess product strengths and limitations to recommend effective solutions across applications
Represent Carboline in industry organizations (e.g., NACE/AMPP, SSPC) and stay current on industry trends
Support regional sales strategies and key initiatives, including TAM and Managed Services (advanced level)
Champion company safety, quality, and compliance standards
Serve as a technical expert for assigned product lines, supporting sales efforts and customer engagements
Partner with Sales to deliver presentations, provide system recommendations, and support field opportunities
Train sales teams, customers, and specifiers on product performance and best practices
Collaborate with Sales, R&D, and Marketing on product development, improvements, and positioning
Troubleshoot product and application issues, partnering with Sales to investigate and resolve concerns
Document findings, communicate insights to internal stakeholders, and support corrective action
Conduct job site inspections as needed (level-dependent)
Track and drive timely resolution of technical service reports and open issues