Technical Service Engineer

ESI•Pasadena, TX

5d•Hybrid

About The Position

MacDermid Alpha Electronics Solutions, a business segment of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials. We are seeking a highly skilled Technical Service Engineer who combines strong technical expertise with excellent customer-facing skills. The ideal candidate will have experience in specialty chemicals or related industries, a passion for solving complex technical challenges, and the ability to support customers with innovative solutions that drive business growth.

Requirements

Bachelors (required) or Masters (preferred) in Chemistry or related field
Strong understanding of chemistry and chemical interaction within the PCB manufacturing process
Willingness to travel within the assigned territory and periodically to accounts in North America Eastern Region
Technical Expertise: Strong knowledge of specialty chemicals, formulations, and application processes.
Problem-Solving Skills: Ability to diagnose and resolve technical issues quickly and effectively.
Communication Skills: Excellent verbal and written communication for customer interactions and reporting.
Project Management: Ability to manage technical projects and trials from start to finish.
Data Analysis: Proficiency in analyzing performance data and drawing actionable insights.
Digital Literacy: Familiarity with CRM systems, technical documentation tools, and Microsoft Office.

Nice To Haves

Six Sigma knowledge would be good but not required, company training available

Responsibilities

Provides customers with on-site process expertise, chemical change implementation, monitoring and hands-on process control assistance for the manufacture of printed circuit boards
Understands and articulates PCB chemical functions and related process requirements to customers
Performs regular health checks and process audits for various production processes at customer sites, generates reports and reviews with end users
Assists with regular lab testing functions/analysis with customer lab personnel and provides training, when necessary, on best practice functions, tests and analysis.
Troubleshoots and diagnoses equipment and or process problems and provides hands-on support to correct problems and optimize customer manufacturing processes.
Adheres to plant and corporate safety policies.
May assist in other areas or perform other duties as required by fluctuating business needs.
Coordinates daily activities with territory Account Manager and Business Director
Is an expert and steward for customer final product quality using MacDermid products
Identifies opportunities for growth at all customer locations
Assists with the monitoring and control of on-hand inventory at customer site