Technical Service Engineer III - Cell Sorting & Spectral Flow Cytometry
About The Position
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join our Technical Support team at Thermo Fisher Scientific and contribute to groundbreaking scientific research and innovation. As a Technical Service Engineer III, you'll provide expert-level support for customers using Cell Sorting, Spectral Flow Cytometry, and related Flow Cytometry technologies, collaborating with researchers worldwide to optimize instrument performance and analytical outcomes. You'll utilize remote diagnostic technologies while building strong relationships with field teams, R&D, and customers. This role combines technical problem-solving, customer interaction, and continuous learning as you work with advanced scientific instrumentation. The ideal candidate is an engineer with strong troubleshooting and root cause analysis skills who also brings substantial hands-on experience operating, supporting, or troubleshooting cell sorting and spectral flow cytometry instrumentation. Experience working in a Flow Core Facility, Shared Resource Laboratory, or similar multi-user laboratory environment is highly desirable.
Requirements
- B.S. strongly preferred (or equivalent working experience 3+ years hands-on experience with cell sorting instrumentation) or higher in science/engineering, or related field
- 3+ years of experience using, servicing, supporting, or troubleshooting Thermo Fisher Scientific Life Sciences instruments or comparable technologies.
- Hands-on experience operating, supporting, maintaining, or troubleshooting cell sorting and spectral flow cytometry instrumentation is strongly preferred.
- Experience working in a Flow Core Facility, Shared Resource Laboratory, biotechnology company, clinical laboratory, CRO, or research environment supporting multiple users is highly desirable.
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve complex hardware, software, optics, fluidics, electronics, and instrument performance issues remotely.
- Working knowledge of cell sorting, spectral flow cytometry, and flow cytometry principles including instrument setup, quality control, spectral unmixing, compensation, fluorochrome detection, sort optimization, and data acquisition.
- Ability to perform root cause analysis and effectively distinguish between instrument, software, workflow, and user-related issues.
- Strong communication and customer service skills with the ability to manage multiple priorities and effectively communicate technical concepts to both technical and non-technical audiences.
- Ability to work cross-functionally and across geographic boundaries while managing escalations in a professional manner.
Nice To Haves
- Familiarity with laboratory IT environments, Windows administration, networking concepts, remote connectivity tools, firewalls, VPNs, and system integration is preferred but not required.
Responsibilities
- Provide expert-level support for customers using Cell Sorting, Spectral Flow Cytometry, and related Flow Cytometry technologies.
- Collaborate with researchers worldwide to optimize instrument performance and analytical outcomes.
- Utilize remote diagnostic technologies.
- Build strong relationships with field teams, R&D, and customers.
- Combine technical problem-solving, customer interaction, and continuous learning.
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO)
- 10 paid holidays annually
- Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Accident and life insurance
- Short- and long-term disability
- Competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
