Technical Service Delivery / Project Manager - TS/SCI with Polygraph

General Dynamics Information Technology•Chantilly, VA
•$153,000 - $207,000•Onsite

About The Position

The Senior IT Project Manager owns the integrated delivery plan, execution cadence, dependency and critical-path visibility, resource-conflict resolution, governance-stage readiness, and transparent customer reporting for assigned projects. The role leads multiple concurrent enterprise IT projects from approved intake through deployment and operational acceptance, spanning areas such as cloud/M365, identity, end-user computing and virtual desktop infrastructure, AI, data, applications, observability, automation, cybersecurity, networking, ServiceNow, and service improvement. The manager translates approved requirements, architectures, and delivery objectives into integrated plans; sequences work according to mission value, commitments, dependencies, risk, capacity, security, procurement, and operational impact; and manages scope, schedule, cost, quality, risk, and benefits. The position coordinates Government and technical stakeholders, vendors, and subcontractors, and ensures deployment readiness, approvals, testing, documentation, knowledge transfer, support ownership, and post-deployment verification. The role is on-site in Chantilly, Virginia, requires an active TS/SCI with Polygraph clearance, and involves 40 scheduled hours per week with no travel required.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, Engineering, Management Information Systems, Business, or a related field, or approved equivalent experience.
  • 10 or more years of progressively responsible IT project management, technical program delivery, or service-delivery experience, including at least 5 years personally leading multiple concurrent complex enterprise IT projects or workstreams.
  • U.S. citizenship is required.
  • Must currently possess TS/SCI with Polygraph clearance.
  • Demonstrated delivery experience in Intelligence Community environments involving multiple technical domains, stakeholder groups, and shared resources.
  • Ability to build and manage work breakdown structures, integrated schedules, critical paths, dependencies, resource/capacity plans, milestones, baselines, forecasts, and recovery plans.
  • Ability to prioritize and sequence competing work under constrained capacity, including documented decisions to pause, defer, reduce scope, re-sequence, or stop work when warranted.
  • Experience managing projects through requirements, engineering analysis, design, integration, build/test, production readiness, deployment, validation, transition, and operational acceptance.
  • Working technical literacy across enterprise infrastructure, cloud, cybersecurity/RMF, networks, applications/software, data, monitoring, automation, ITSM, and service operations.
  • Strong command of risk, issue, action, dependency, decision, change, configuration, quality, and stakeholder-management practices, including early escalation and documented decision authority.
  • Experience with Microsoft Project or an equivalent approved scheduling tool and Jira, Azure DevOps, ServiceNow, Confluence/SharePoint, Excel, Power BI, or comparable delivery and reporting platforms.
  • Demonstrated leadership of matrixed teams, vendors, and senior technical contributors; ability to influence without direct authority, negotiate priorities, manage conflict, and hold owners accountable.
  • Strong written, verbal, facilitation, executive-briefing, and Government-customer communication skills.
  • Must work on-site.

Nice To Haves

  • Active PMP certification.
  • PgMP, PMI-ACP, relevant Scrum/SAFe, ITIL Foundation Version 5 or current ITIL 4, or Lean Six Sigma credentials may be considered.
  • Prior DoW/IC delivery experience across multiple enclaves, classification boundaries, or mission partners.
  • Experience delivering Azure/M365 or cloud migrations, DevSecOps/software, ServiceNow/ITSM, observability/AIOps, cybersecurity/RMF, network modernization, automation, or end-user computing initiatives.
  • Experience integrating Government, prime, subcontractor, OEM, and managed-service-provider deliverables into one accountable plan.
  • Experience with portfolio capacity planning, earned-value or integrated program controls, financial forecasting, benefits realization, and service-level performance.
  • Experience transitioning projects into contractor-operated managed-service, NOCaaS, or other SLA-accountable operating models.

Responsibilities

  • Lead multiple concurrent enterprise IT projects from approved intake through deployment and operational acceptance across cloud/M365, identity, EUC/VDI, AI, data, applications, observability, automation, cybersecurity, networks, ServiceNow, and service improvement.
  • Translate requirements, architectures, and delivery objectives into work breakdown structures, schedules, milestones, dependencies, owners, resource assumptions, decision points, and measurable completion criteria.
  • Build and maintain an integrated master schedule or equivalent authoritative plan showing critical paths, dependencies, resource loading, constraints, governance gates, and forecast dates.
  • Prioritize and sequence work using mission value, Government commitments, urgency, technical dependencies, risk reduction, resource capacity, security/ATO lead time, maintenance windows, procurement, and operational impact.
  • Control work in progress and identify harmful multitasking, context switching, over-allocation, and false parallelism; recommend scope, schedule, resource, or priority trade-offs when demand exceeds capacity.
  • Resolve shared-SME and shared-environment conflicts across architecture, engineering, Security, Service Operations, test, and vendors; document decisions, impacts, owners, and escalation deadlines.
  • Maintain disciplined project controls, including aging, impacts, triggers, ownership, deadlines, mitigation, and escalation.
  • Facilitate integrated planning sessions, technical delivery reviews, risk reviews, schedule challenge sessions, production-readiness reviews, cutover coordination, recovery sessions, and after-action reviews.
  • Apply predictive, Agile, and hybrid delivery methods while maintaining an honest integrated forecast, architecture and security gates, configuration control, acceptance criteria, and operational readiness.
  • Coordinate with Government stakeholders, product and requirements owners, architects, engineers, Security, Service Operations, Program Operations, finance, contracts, vendors, and subcontractors while maintaining decision authority.
  • Plan procurement, licensing, environment access, data/model transfer, ATO/RMF activities, vendor dependencies, lab and test capacity, maintenance windows, change approvals, training, communications, and sustainment.
  • Manage scope, schedule, cost, quality, risk, and benefits; detect variance, develop recovery options, re-baseline through authorized change control, and preserve commitment history and rationale.
  • Ensure deployments have validated requirements and acceptance criteria, tested implementation, security and operational approvals, monitoring, rollback, documentation, knowledge transfer, support ownership, and post-deployment verification.
  • Coach workstream leads and team members.

Benefits

  • Comprehensive benefits and wellness packages.
  • 401(k) with company match.
  • Competitive pay.
  • Paid time off, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
  • Medical plan options, some with Health Savings Accounts.
  • Dental plan options.
  • Vision plan.
  • Full flex work weeks where possible.
  • Short- and long-term disability benefits.
  • Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
  • AI-powered career tool identifying career steps and learning opportunities.
  • Internal mobility team focused on career goals.
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