Technical Service Business Partner

AkzoNobel•Strongsville, OH

13d•$85,000 - $95,000•Remote

About The Position

The Technical Service Business Partner (TSBP) for the FCG Coatings business (Food Closures and General Line) owns the customer relationship and success at their specific location. This role delivers excellent on-site, face-to-face service to customers across all product groups by providing Technical Service functional excellence, delivering operational improvement, and driving the resale process by quantifying and communicating the value of improvements to both clients and internal sales teams. The TSBP enables Key Account Managers and Sales Managers through proactive collection of market intelligence (opportunities and threats), promotion of the cross-product/segment AkzoNobel offer, and quantification of delivered value.

Requirements

Bachelor’s degree preferred
3 – 5 years experience in sales / metal coatings applications, technical sales and support
Strong interpersonal and written communication skills
Possess an aptitude for problem solving and a drive for continuous improvement
Training and facilitation skills in an industrial environment
Proficient in basic MS Applications
75% travel

Responsibilities

Delivering technical service in line with strategy for all accounts within all product groups, ensuring Technical Service Functional excellence and customer satisfaction.
Building technical service excellence through continuous improvement of own technical skills and capabilities, developing an understanding of all Metal Coating Products to enable transfer between customers and when required.
Developing, implementing, and/or optimizing work processes and systems, including equipment installation and modification, ensuring customers can run more efficiently and improve their operations.
Undertaking regular audits and providing customer employee training as appropriate.
Identifying opportunities to reduce customer operating costs.
Solving technical issues (process and product) within all product groups.
Handing over PSO/RD&I – any product activity/modification.
Maintaining good levels of expertise.
Building positive and mutually beneficial relationships at multiple levels and functions within customer accounts to support the development of joint projects, strategies, and action plans.
Understanding customer needs and applying expertise and knowledge to provide the optimum level of service.
Supporting KAMs, Sales Managers, Account Managers, and customers by proactively answering questions and dealing with complaints when able, or taking ownership for resolution and feedback.
Engaging in customer meetings/events as appropriate.
Managing claims and consignment stock activities at the customer plant.
Utilizing knowledge, networks, and CRM tools to answer stakeholder main worries or debrief on current situations and/or issues.
Capturing compatible activities and analyzing them.
Supporting KAM/Sales Managers/Account Managers in developing overall account strategy via expert knowledge and customer intelligence gathering.
Actively utilizing relationships within customers to promote AkzoNobel Metal Coatings and understand the company's profile against competitors within their business.
Attending business reviews, identifying, selling, and circling back.
Focusing on the resale process, working to improve it.
Quantifying the value of benefits of improvements bought.
Performing a large scope of tech sales role.
Forecasting demand for the plant.
Working closely with sales, marketing, and RD&I in delivering technical services initiatives for accounts within all product group areas of Metal Coatings.
Owning trials at customer sites in partnership with KAM/Sales Manager and RD&I.